• Job Description

  Req#: req39818

  Senior Delivery Lead

  • Multiple Full-Time (35hpw) Temporary Opportunities up to 12 months
    
  • Salary range $125,693 - $138,510pa + super
    
  • Parramatta location with hybrid working (3 days / week office attendance)

  We are seeking to recruit a Senior Delivery Lead to lead the Digital Squad responsible for the core system underpinning Revenue NSW’s administration of the Fines system on behalf of the NSW State Government. The role will involve working closely with the team at Revenue, including various Digital Squads, internal operational stakeholders and external partners such as Transport for NSW, Department of Communities & Justice and NSW Police.

  You will report to the Principal Product Owner (Digital Products - Fines Management) and be responsible to deliver product performance, enhancements and projects on time, scope and budget.
  
  Key responsibilities:

  • Lead, plan, and deliver a critical and complex Product backlog using agile behaviours, techniques and delivery methods.
    
  • As Scrum Master and Delivery Lead you will develop skills, knowledge and understanding of agile delivery methods and process with stakeholders and support the squad in their adoption of these methodologies.
    
  • Lead a team of Development and QA engineers, and Business Analysts to develop understanding of complex business processes and legislation so they can effectively develop technology solutions to business challenges and initiatives.
    
  • You will identify and allocate resources, develop and manage budgets and liaise with key stakeholders to ensure sprint goals and product outcomes are achieved.
    
  • Understand and effectively communicate with to the Principal Product Owner about teams' release health (size of backlog, backlog priorities, velocity, plan to consume points, dependencies, and visibility to team and governance forums)
    
  • Actively improve flow of work by identifying, escalating, and helping to remove impediments / blockers / waste for the team when required
    

  To be successful in this role you will demonstrate:

  • Demonstrated experience in digital project / program delivery
    
  • Proven experience in coaching and motivating delivery teams
    
  • Proven experience using agile methodologies including working as a Scrum Master
    
  • Experience delivering complex projects in large organisations would be highly regarded
    
  • Experience in leading / managing cross functional software teams
    
  • Experience in common IT PM tools such as Jira, Confluence or similar
    

  What we need from you
  
  An up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.
  
  For enquiries regarding this position, please contact Matt McGregor via Matthew.McGregor@revenue.nsw.gov.au.

  About Revenue NSW

  Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

  Revenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government.
  

  Why work for us?

  There are lots of reasons why a role with us is rewarding - working with us gives you:

  • The opportunity for meaningful work that matters to all of us in NSW
    
  • Hybrid working, compressed hours and generous leave conditions, so you can make time for what counts
    
  • Much more than just a job, you can build a career here
    
  • Unmatched opportunities for growth and development

  We can’t wait to meet you! If this role sounds like you, you can apply by clicking the button ‘Apply Online’ below - it’s a simple online process.
  If you don’t meet all the criteria, but still believe you could succeed in this role, please still apply - we’d love to hear from you!
  

  Further Information

  Salary Grade 9/10, with the base salary for this role starting at $125,693 base plus superannuation

  Click Here to access the Role Description . For enquiries relating to recruitment please contact Bec Conquest via Bec.conquest@customerservice.nsw.gov.au.

  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

  Closing Date: Monday 5th May 2025 @ 10am

  Careers at Department of Customer Service
  A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
  

  Belong in our diverse and inclusive workplace
  
  The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
  
  You can view our full diversity and inclusion statement here.
  
  We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Bec.conquest@customerservice.nsw.gov.au or 02 9494 8351.

  For more information, please visit
  

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  Information on adjustments available for the recruitment process

• About the company

  The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales.

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