Optum, the fast-growing part of UnitedHealth Group, is a leading information and technology-enabled health services business. Our teams are dedicated to modernizing the health care system and improving the lives of people and communities.

Serving virtually every dimension of the health system, we work with a diverse set of clients across 150 countries – from those who diagnose and treat patients to those who pay for care, deliver health services, and those who supply the cures. Optum maintains operations across North America, South America, Europe, Asia Pacific and the Middle East. Our innovative partnerships provide technology and tools that enable unprecedented collaboration and efficiency. As a result, we can tap into valuable health care data to uncover insights and develop strategies for better care at lower costs.

Here at Optum, part of United Health Group we’ll put you in the driver’s seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and business discipline to help fuel ours. It’s the opportunity to do your life’s best work.(sm)

About the role:

The Senior Director, Payment Integrity Data Intelligence (PIDI) Supporting Services will play a key role in advancing Payment Integrity strategy and practices across PI and within PIDI. Additionally, this role is responsible for leading the teams that provide all the centralized services that the PIDI organization needs to function efficiently and effectively. These services include work-force management, capacity planning, insights and reporting, communications, managing the rhythm of business and key deliverables, process improvement, employee training and career development among others. The Supporting Services team is relied upon to provide the information, context, and insights to the PIDI leadership team needed to make the day-to-day and long-term strategic decisions to ensure that the team continues to deliver on its productivity and efficiency commitments. Additionally, the Senior Director PIDI Supporting Services will be asked to lead strategic projects within PIDI or for the larger Payment Integrity Managed Services organization and will be accountable for delivering the anticipated benefits, changes, and insights from those projects. In addition to building and leading a high performing team, the incumbent will also be accountable for translating United Health Group’s culture and values into action and be a role model for all members of the team.

Primary Responsibilities:

• Support and manage high priority strategic programs across Payment Integrity Decision Intelligence department
• Define and implement workforce and budget planning strategy for the PIDI organization. Including productivity and throughput improvement strategy and execution
• Maintain strategic relationships with relevant business leaders and key stakeholders while maintaining focus on PIDI and PIMS strategy and goals
• Provide insights and recommendations to PIDI leaders at all levels regarding departmental resource allocation and alignment with strategic objectives and organizational priorities
• Build consensus among organizational leaders on implementing processes and practices needed to implement the workforce strategy
• Assist in prioritization of investment for the business, providing recommendations based on financial and non-financial targets
• Communicate effectively and accurately in writing and verbally to audiences ranging from business unit senior executives to leaders of individual delivery teams
• Drive innovation within core areas of responsibility by testing new technology and approaches to continually advance the teams’ capabilities
• Build and manage a talented, diverse, and inclusive team who challenge the status quo, dig deep on data and human factors, and deliver new perspectives and insights on staff and process performance
• Drive efficiencies in current processes via standardization, process improvement and implementing new technologies
• Oversee the allocation and assignment of supporting services team members to the highest priority activities in support of PIDI and Optum Insights organizational goals
• Provide leadership, mentoring & coaching for team members in order to enhance employee engagement, promote professional development and maintain high levels of staff satisfaction

Required Qualifications:

• Extensive experience building and leading high performing teams
• Undergraduate degree in a relevant healthcare or quantitative discipline
• Experience working in and successfully navigating a matrixed environment and demonstrated stakeholder management skills
• Excellent time management, organizational and prioritization skills with ability to balance multiple priorities and research conflicting and/or inaccurate data
• Demonstrated effective interpersonal, influence, collaboration and listening skills
• Proven ability to act decisively and proactively, anticipating change, and modifying plans/timetables as needed
• Proven written and verbal communication skills
• Proven ability to use proper discretion when dealing with confidential information exhibiting a high level of integrity
• Ability to lead and motivate cross-functional teams

Preferred Qualifications:

• Master’s degree in business, finance, health care administration, statistics, pharmacy, or another related field
• Experience with the development and implementation of AI/ML solutions
• Natural curiosity to learn more, dig into details, and understand the key drivers of emerging trends and challenges

Careers with Optum. Here’s the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.SM

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum Services (Ireland) Limited. All rights reserved.