• Job Description

  Req#: 281563

  Job Details

  Job Location: National - Washington, DC

  Position Type: Full-Time

  Salary Range: $75000.00 - $85000.00 Salary

  Description

  Working at PVA provides the opportunity to join a diverse and passionate team of individuals committed to improving the lives of veterans, specifically the lives of veterans with spinal cord injuries and disease and their caregivers.

  At PVA, our employees know they are making a difference every day. Our unique backgrounds and cultures blend together to help us fulfill PVA’s mission. So, whether you’re at our National Office in Washington, D.C., or one of our several service offices across the country, you have the benefit of knowing that everything you do is part of PVA’s effort to help our veterans. Join us and make a difference!

  Job Title: Senior Engagement Membership Manager

  Reports To: Director of Membership and Volunteers

  Position Overview: The Senior Manager of Membership Engagement plays a pivotal role in fostering meaningful connections with members of Paralyzed Veterans of America, including women veterans with spinal cord injuries and disorders (SCI/D), Multiple Sclerosis (MS), and Amyotrophic Lateral Sclerosis (ALS). Reporting to the Director of Membership & Volunteers, this position oversees strategies and initiatives to enhance member engagement, recruit new members, and support member satisfaction. The role emphasizes collaboration across departments, data-driven decision-making, and leadership in creating impactful programs and events that advance the organization's mission.

  Position responsibilities and duties:

  Member Engagement Strategy:

  • Develop, execute, and analyze comprehensive member engagement strategies to increase participation, loyalty, and satisfaction among diverse PVA members.
  • Identify opportunities to address the unique needs of members, including women veterans, through impactful programs, events, and initiatives.
  • Collaborate with internal teams to align engagement strategies with organizational goals and objectives.

  Relationship and Stakeholder Building:

  • Build and maintain strong relationships with members, associate members, Chapters, and other stakeholders, providing personalized support and communication.
  • Work with Chapters to develop and support Women Veteran Liaisons and other member representatives.

  Communication and Outreach:

  • Partner with Marketing and Communications to design and implement member communications, including newsletters, social media campaigns, and outreach materials.
  • Lead targeted outreach efforts to engage and inform members, including women veterans with SCI/D, MS, and ALS.
  • Serve as a subject matter expert on issues affecting women members at conferences, seminars, and veteran-focused events.

  Program and Event Coordination:

  • Assist with planning, coordination, and execution of member-specific programs, including the annual Women Veterans Empowerment Retreat, webinars, and workshops.
  • Collaborate with PVA teams, such as Sports and Recreation, Veterans Career Program, Medical Services, and Veterans Benefits, to ensure programs meet member needs.
  • Maintain accurate records of engagement activities, outcomes, and KPIs, preparing regular reports to track program performance.

  Data and Budget Management:

  • Assist with the development and management of budgets for membership programs and events, ensuring financial accountability.
  • Utilize research and analytics to track key performance indicators and member satisfaction, applying insights to refine engagement strategies.

  Collaboration and Advocacy:

  • Work with external organizations, including veteran service organizations and disability rights groups, to build coalitions that promote the needs of members.
  • Work with the Advocacy team on policies and programs that address the unique challenges faced by PVA members, particularly women veterans.

  Qualifications:

  • Bachelor’s degree in a relevant field (e.g., Business Administration, Marketing, Nonprofit Management) or equivalent experience.
  • 5+ years of experience in membership engagement, project management, or customer relationship management.
  • Strong communication, interpersonal, and relationship-building skills.
  • Proficiency in data analysis, reporting, and budget management.
  • Ability to work independently and collaboratively in a team environment.
  • Willingness to travel as needed to support program initiatives.

  Top Perks and Benefits:

  • Hybrid work schedule: Working 2 days in the office and 3 days remotely.
  • Employer-Paid Benefits – Employer-paid benefits like Medical Insurance, Basic Life Insurance, and Long-term Disability.
  • Healthcare Insurance – Affordable Medical, Vision, and Dental options for team members and their families.
  • Optional Insurance – Including Accident, Critical Illness, Short-Term Disability, and more.
  • 401k Match–401k retirement savings plan with a guaranteed employer contribution and matching option.
  • Tuition Reimbursement – We empower our team to be the very best they can be by offering a competitive reimbursement plan for education related to your role.
  • Work-Life Balance – We honor 14 paid holidays, vacation leave starting at 15 days per year, and sick leave with no limit on the amount to be accrued.
  • Additional Benefits –Health Savings Account with an employer contribution, Parking & Transit Spending Accounts, Flexible Spending Accounts, TicketsAtWork Membership, and more!

  Qualifications

  
  

• About the company

  The Paralyzed Veterans of America is a veterans' service organization in the United States of America, founded in 1946.

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