• Job Description

  Req#: JR_029820

  Join the ResMed Sleep and Respiratory Care Team today!

  ResMed is a global leader in connected devices and digital health. We help millions of people sleep, breathe and live better lives. Are you ready to help fuel our growth? As ResMed continues to evolve with the future of healthcare, our customer-centric organization focuses on cloud-connected devices and digital health technologies that are designed to help treat and manage sleep apnea, COPD, and other chronic respiratory diseases that, together, affect over one billion people worldwide.

  If you share a passion for transforming care, keeping people healthy and out of the hospital, and lowering healthcare costs, ResMed invites you to apply to an applicable role (e.g. marketing, sales or product development) within the diverse and talented Sleep and Respiratory Care team.

  Let’s Talk About The Team

  Digital Onboarding Experience is a growing team within Global Product Management working on both patient and provider solutions. We are champions of ecosystem solutions focused on interoperability and elevating healthcare experiences. We are a team of collaborators, learners and doers who sit at the intersection of being subject experts on our customers’ workflows and driving innovation for what could be.

  Let’s Talk About The Role

  The Senior Global Product Manager will create solutions that support patients and healthcare providers in insured and direct-to-consumer markets to enable the digital transformation of their customer workflows and patient management across sleep and respiratory care. You will collaborate with broad range internal teams to understand customer workflows and problems at various stages of the patient journey, translate them into requirements representing business value, and drive providing that solution to our customers.

  In addition to your obsession for our customers, the role is data-driven and develops a deep knowledge of our business and market. You will have the opportunity to define customer experience and product features based on a strategic vision, requirements gathering and feature performance evaluation and iteration. The role also requires building strong working relationships with Engineering, UX, Delivery Management, Marketing, Privacy, Regulatory, Legal, and other product management teams.

  As a technology leader, you possess customer empathy and technical foresight to drive a leap in innovation and technology development. You will work in dynamic development teams collaborating with engineering/product development and will have a strong focus to drive the direction of ResMed products, from understanding customers’ pain points to conceptualizing solutions and discovering requirements through to design and delivery. Specifically, you will work with other Product Managers across the digital and hardware teams to build out the digital platform strategy, with the aim of digitizing patient onboarding, supporting them through their therapy journey and evolving management of these patients to seamless remote patient monitoring in the ResMed ecosystem.

  Key Focus:

  • Identify and understand customers’ unmet and unarticulated pain points, while working proactively and closely with business stakeholders, and drive the development of innovative products, from opportunity to discovery to design and delivery.
  • Collaborate with global product management and marketing teams to discover business requirements for customer problems across market models, participate in product discovery activities, and take part in prioritization efforts.
  • Lead and participate in discovery workshops and ongoing interaction with key stakeholders to develop functional (regulatory / market based) and non-functional (UX, scalability, performance, and reliability) requirements.
  • Collaborate with technical leadership to identify and resolve technical issues with the software engineering disciplines and review issues with leadership where required.
  • Collaborate with program / delivery management to help plan and manage risk.

  Let’s talk about responsibilities:

  • You will use your passion for technology and solve customer problems to develop and drive product plans to develop exciting offers for customers.
  • You will work with others to drive the customer strategy, working backwards from customers’ paint points, to create product narratives and bring insights to the team with the right business metrics to inform directional strategy.
  • You will find solutions to hard problems with constraints, using sound judgement to assess risks, and to lay out your argument in a data-informed, data-driven, written narrative.
  • You will drive multi-market go-to-market plans to deliver results that ensure fulfilment of customer and business goals in operational launch plans, in collaboration with product marketing teams.

  • You will work effectively with a team as an excellent facilitator and individual contributor who is self-motivated and comfortable operating with ambiguity.

  Let’s Talk About You

  • Bachelor’s degree in Marketing, Business, Engineering, Information Systems, Computer Science or a related field

  It would be a plus if you have

  • 5+ years’ experience in marketing / product management (or equivalent), including experience with a global company.
  • Experience within a regulated medical industry, software as a medical device, or other regulated industry, including with integrations and data privacy requirements.
  • Experience with facial scanning technologies a plus.
  • Understanding of product requirements building and software product development processes, as well as experience with agile development methodologies.
  • Experience prioritizing and managing project initiatives across multiple functions using strong analytical, systems thinking, problem-solving skills, as well as attention to detail.
  • Master’s degree
  • Experience managing multi-market products across the Americas, Europe and Asia.

  Potential to travel up to 15%, including internationally

  We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue three weeks Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

  This role is eligible to receive an annual cash bonus payment based on company, business unit, and/or individual performance.

  Base Pay Range for this position:

  $138,000 - $173,000

  For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.

  Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!

• About the company

  ResMed is a San Diego, California-based medical equipment company.

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