Employer Industry: Government Services

Why consider this job opportunity:
- Competitive benefits and compensation package
- Opportunity for career advancement and growth within the organization
- Work remotely with reliable high-speed internet
- Collaborative environment with a focus on client satisfaction
- Chance to contribute to meaningful projects that support government services

What to Expect (Job Responsibilities):
- Provide comprehensive support to the Justice Business Unit by managing Help Desk calls and resolving customer service tickets
- Conduct thorough application-level troubleshooting and configuration adjustments
- Monitor assignment group queues and prioritize tickets for timely resolution
- Collaborate with multiple teams to facilitate case resolution and enhance customer support
- Actively contribute to the Knowledge Base to improve self-service capabilities for clients

What is Required (Qualifications):
- Minimum of 1-5 years in Technical Help Desk management
- Required experience with Court Case Management and Jury Software
- Exceptional communication skills for professional interactions with end-users
- Proficiency in using CRM and ticketing systems; experience with ServiceNow is a plus
- Ability to read and diagnose application logs

How to Stand Out (Preferred Qualifications):
- Bachelor’s degree in Computer Science
- Quick learner of software applications to assist others effectively
- Understanding of security basics and best practices
- Diligence in documenting activities and updating case records

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