• Job Description

  Req#: JR-01639

  Looking for a new challenge?
  
  Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

  Senior HR Adviser

  Are you an experienced HR professional looking for a challenging and rewarding opportunity?? Looking to be part of an collaborative and innovative HR team that really values it's people?? If so, we want to hear from you...

  Contract: Permanent

  Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

  Salary: From £41,000 (London rate)

  Reporting to: Strategic People Partner

  London docklands and an office in Coventry

  O ur permanent hybrid policy sees us all working at least four days across a fortnight in the office.

  You will work as part of the People Partnering team, supporting the Strategic People Partners, in the delivery of the people plans across the business areas you are aligned to.

  You’ll use data, metrics and evidence to inform and support decision making on people priorities and change programmes. You will be involved in projects and work programmes that assist your business area to deliver on their people priorities. You will also work collaboratively with the centres of excellence across HR to develop and improve on cyclical processes

  Key responsibilities

  To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

  • Establishing good and effective relationships with managers and stakeholders across your business area, where you will be considered as their trusted advisor

  • Providing sound and professional generalist HR advice to managers and stakeholders using a consultative style, coaching and providing feedback/guidance on approaches that aid people engagement – transparency, communication, equity etc.

  • Escalating matters to the strategic people partners or other areas as appropriate

  • Proactively getting involved in any initiatives or activities which supports the wider People team including BAU and/or project work

  • Delivering a range of HR activities in the employee life cycle – this could include job evaluation, recruitment, performance management, generalist HR and/or ER advice

  • Supporting organisational design work and coordinating/delivering any activities that may be needed

  • Using available data and insights to inform, support and drive decision making

  • Contributing to the continuous improvement of People team practices

  • Using people information systems effectively to access, input and compile data

  • Delivering exceptional customer service to colleagues by being readily available as and when needed

  • Being the People Partnering team’s initial escalation point for any queries from People Hub

  • Being flexible to support work in other business areas, where cover is needed for large projects, or to cover for other Senior HR Advisers in the wider team.

  • Keeping skills and knowledge up to date, understanding the latest trends in the world of work and employment law developments

  Minimum Criteria

  • Generalist HR experience of supporting managers across a range of HR specialisms and challenges, in an organisation of similar size and complexity

  • Strong knowledge of HR best practice, UK employment law and legal requirements

  • A high level of confidence in dealing with data, and the ability to analyse and interpret it to draw out insights

  • An understanding of project management disciplines, and the ability to anticipate challenges, set clear actions and take ownership of those allocated to you

  Desirable Criteria

  We would also like you to have the following skills:

  • CIPD qualification (Level 5) – or willingness to work towards this

  • Workday experience

  • Experience of organisation design and change projects

  • Proactive, and able to work independently to - multitask as required to ensure key deliverable are met.

  • Experience of working collaboratively to achieve results

  Why Financial Ombudsman Service?

  We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

  We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

  • 25 days holiday entitlement, with the option to buy extra or sell days

  • Generous pension

  • Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few

  • Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others

  • Employee Assistance Programme

  • Extensive opportunities for personal and career development

  • Fully equipped on-site gym open 24 / 7 (London office only)

  • Extensive Well-being resources including on-site therapists (London office only)

  • Beautiful and bright London office looking over the Thames and near to mainline stations

  • Our Coventry office is 2 minutes’ walk from the main station

  • Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

  How do I apply?

  Applications need to be submitted by 23:59 Sunday 10th March 2024

  Successful Candidates will be invited to a call with a member of the Talent Acquisition Team, followed by a Teams interview with Strategic People Partners

  Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!

  A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

  We’re proud to be an inclusive employer

  We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

  We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

  We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

  We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email hrsupport@financial-ombudsman.org.uk and let us know your preferred method of contact.

  Find out more

  Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

  • LinkedIn: Financial Ombudsman Service
  • Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us

  Good luck with your application!

• About the company

  The Financial Ombudsman Service is an ombudsman in the United Kingdom.

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