• Job Description

  Req#: 4381
  Overview
  
  
  We are seeking a Information Systems Representative to join our dynamic team at our office in London. In this role, you will be responsible for maintaining, troubleshooting, and optimizing the organization's IT infrastructure. You will work with hardware, software, networks, and systems, ensuring they function seamlessly to support day-to-day operations.
  The ideal candidate will have strong technical expertise, excellent problem-solving abilities, and a commitment to delivering high-quality IT support.
  
  Responsibilities
  
  
  1. Providing first- and second-line support for IT and PC helpdesk-related issues to Lutron’s global team members, both remote and in-person.
  2. Resolving support calls in the helpdesk system through diagnostic techniques and pertinent questions to solve problems efficiently.
  3. Troubleshooting hardware issues such as laptops, desktops, printers, scanners, and video conferencing equipment.
  4. Addressing software concerns, including troubleshooting Windows OS, Office 365, mobile devices, and video conferencing applications.
  5. Collaborating with the global PCHD & IT team to address unresolved or escalated issues.
  6. Performing installation, repair, and maintenance of computers, printers, peripherals, and network-related equipment.
  7. Assisting in the maintenance of IT assets, including installing, configuring, and decommissioning all IT equipment.
  8. Setting up new hardware and software while ensuring connectivity for networked workstations.
  9. Identifying and suggesting possible improvements in procedures to enhance efficiency and effectiveness.
  
  Qualifications
  
  
  1. Bachelor’s degree in Information Systems Technology, Computer Science, Management Information Systems, or equivalent degree in the IT field
  2. Minimum, cumulative GPA of 2.1
  3. Previous experience in end-user PC helpdesk support.
  4. Solid knowledge of operating systems and networks.
  5. Strong understanding of PC hardware and basic networking.
  6. Excellent problem-solving skills and strong written and verbal communication abilities.
  7. Service-oriented mindset and exceptional attention to detail.
  8. Demonstrated flexibility and the ability to manage multiple priorities effectively in a dynamic environment.
  9. Travel: up to 10%
  Required Skills:
  • Ability to work in a self-managed work team environment.
  • Fluent in written and verbal English. Additional European languages are a plus
  • Excellent verbal and written communication skills
  • Excellent analytical skills
  • Sound judgment and decision making, problem solving, flexibility, assertiveness, resilience, and strong quality orientation
  • Hands-on professional.
  • Ability to work in a fast paced and changing environment to accomplish goals while multitasking
  • Ability to manage multiple tasks, with a customer-focused sense of urgency
  • Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics (Word, Excel, PowerPoint).
  Lutron is a design-driven technology company with a history of industry-disrupting innovation. Since our invention of the rotary dimmer in 1959, we have become the world leader in smart lighting controls and automated shades, providing IoT products for millions of homes and buildings, including some of the most prestigious architecture around the world.
  Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com .
  Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.
  
  
  1. Bachelor’s degree in Information Systems Technology, Computer Science, Management Information Systems, or equivalent degree in the IT field
  2. Minimum, cumulative GPA of 2.1
  3. Previous experience in end-user PC helpdesk support.
  4. Solid knowledge of operating systems and networks.
  5. Strong understanding of PC hardware and basic networking.
  6. Excellent problem-solving skills and strong written and verbal communication abilities.
  7. Service-oriented mindset and exceptional attention to detail.
  8. Demonstrated flexibility and the ability to manage multiple priorities effectively in a dynamic environment.
  9. Travel: up to 10%
  Required Skills:
  • Ability to work in a self-managed work team environment.
  • Fluent in written and verbal English. Additional European languages are a plus
  • Excellent verbal and written communication skills
  • Excellent analytical skills
  • Sound judgment and decision making, problem solving, flexibility, assertiveness, resilience, and strong quality orientation
  • Hands-on professional.
  • Ability to work in a fast paced and changing environment to accomplish goals while multitasking
  • Ability to manage multiple tasks, with a customer-focused sense of urgency
  • Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics (Word, Excel, PowerPoint).
  Lutron is a design-driven technology company with a history of industry-disrupting innovation. Since our invention of the rotary dimmer in 1959, we have become the world leader in smart lighting controls and automated shades, providing IoT products for millions of homes and buildings, including some of the most prestigious architecture around the world.
  Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com .
  Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics.
  
  
  1. Providing first- and second-line support for IT and PC helpdesk-related issues to Lutron’s global team members, both remote and in-person.
  2. Resolving support calls in the helpdesk system through diagnostic techniques and pertinent questions to solve problems efficiently.
  3. Troubleshooting hardware issues such as laptops, desktops, printers, scanners, and video conferencing equipment.
  4. Addressing software concerns, including troubleshooting Windows OS, Office 365, mobile devices, and video conferencing applications.
  5. Collaborating with the global PCHD & IT team to address unresolved or escalated issues.
  6. Performing installation, repair, and maintenance of computers, printers, peripherals, and network-related equipment.
  7. Assisting in the maintenance of IT assets, including installing, configuring, and decommissioning all IT equipment.
  8. Setting up new hardware and software while ensuring connectivity for networked workstations.
  9. Identifying and suggesting possible improvements in procedures to enhance efficiency and effectiveness.

• About the company

  Lutron Electronics is a leading manufacturer of energy-saving light, shade, and temperature controls for new and existing homes and offices.

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