• Job Description

  Req#: 1267722
  !*!

  There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

  The Security team helps us uphold the standards required to run a safe and successful airline. This includes global aviation compliance, corporate investigations and field investigations, and teams that deal with the security of our facilities, aircraft, and employees worldwide.

  Key Responsibilities:

  This position reports directly to the Senior Manager, External Investigations, and is primarily responsible for conducting prompt, thorough and confidential investigations of theft, fraud, and/or policy violations by individuals that are not employees or vendor employees. This includes both proactive and reactive investigative efforts, as well as serve a SME/collaborator for enterprise-wide initiatives. This position shall be responsible for conducting investigations globally.

  • Conduct and lead investigations of theft and fraud, including but not limited to Electronic Travel Certificates, MileagePlus Program, credit card, travel agencies, Contract of Carriage, MileagePlus Program Rules, UA Booking and Ticketing Policy.
  • Compile findings by calculating revenue loss and recovery for each case type and other investigative evidence to support case-including comprehensive case report, and possibly present to law enforcement for prosecution
  • Vet new travel agencies credit worthiness before allowing them to sell UA inventory
  • Heavy contact via phone and email/mail with customers, members, involved parties, mileage brokers and travel agents to resolve issues and gather evidence.
  • Negotiate settlements and execute cease and desist agreements
  • Modify Data Warehouse queries to fit different investigations, as well as make recommendations for new Data Warehouse queries based on current trends
  • Build and fine-tune fraud detection rules of the Redemption Fraud Detection engine
  • Work with various collaborators to onboard new programs and to build/revise policy to ensure UA assets are protected. Involve Legal where appropriate
  • Daily vetting of redemption, non-air credit card purchases and post-ticketed credit card air transactions for validity
  • Collect and analyze appropriate data to respond to subpoena requests
  • Create, present, and facilitate to educate other departments and carriers on the roles and responsibilities of Corporate Security External Investigations
  • Represent UA in court proceedings, including but not limited to Small Claims Court
  • Assist in all types of External Investigation through cross utilization

  United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

  !*!

  What’s needed to succeed (Minimum Qualifications):

  • Bachelor’s degree (Criminal Justice/Criminology, or other related fields) or equivalent work experience in a corporate setting investigating theft and fraud
  • 3+ years of equivalent work experience in a corporate environment investigating theft and fraud
  • Familiarity with SQL or other relational databases
  • Experience with airline ticketing/revenue accounting processes
  • Experience conducting travel agency
  • Experience with travel industry related reservation/global distribution system
  • Experience with frequent flyer/loyalty programs
  • Experience with MS Office (Access, Excel, Word)
  • Excellent oral and written skills
  • Hybrid 3 days/week in office
  • Must be legally authorized to work in United States for employer without sponsorship
  • Successful completion of interview is required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
  • Ability to travel up to 15%

  United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

• About the company

  United Airlines, Inc. is a major American airline headquartered at Willis Tower in Chicago, Illinois. United operates a large domestic and international route network spanning cities large and small across the United States and all six continents.

Notice