• Job Description

  Req#: JR-10093458

  Employment Type

  Permanent

  Closing Date

  25 Aug 2023 11:59pm

  Job Title

  Senior IT Domain Specialist

  Job Summary

  As a Senior IT Domain Specialist, you will ensure technical support and specialist team members are supported to deliver rapid restoration of customer incidents. You will work directly with the customer to achieve optimal first in fix results and apply a holistic approach to problem management to improve service reliability.
  
  You will demonstrate SME leadership of technology hubs via the Customer Support Team model. And work with TPO and Domain leads to ensure team is contributing to Telstra OKR/QBR.

  Job Description

  Company Overview:

  At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered — and only Telstra can bring together all the parts to create it. Telstra is on a mission to redesign the way we all connect - with leading-edge technologies and solutions that are changing the world. And this is where YOU come in, by playing your part to building in help our customers connect: faster, better and smarter.

  Why Telstra?

  • We’re an iconic Australian company with a rich heritage that’s been built over 100 years. Telstra is Australia's leading Telecommunications and Technology Company. We've been operating internationally for more than 70 years.
  • International presence spanning over 20 countries.
  • We are one of the 20 largest telecommunications providers globally and the largest telecom provider.
  • At Telstra, the work is complex and stimulating, but with that comes a great sense of achievement. We are shaping the tomorrow’s modes of communication with our innovation driven teams.

  Telstra offers an opportunity to make a difference to lives of millions of people by providing the choice of flexibility in work and a rewarding career that you will be proud of! We are looking for an exceptional talent to join us as a Senior IT Domain Specialist.

  Focus of the role:

  As Backup DevOps Expert, you are responsible for delivering Design and Operate Backup platforms at optimal levels, ensure project delivery and operational tasks are managed 24x7 and lead the team in the event of high severity incidents.

  As a Senior IT Domain Specialist, you will ensure technical support and specialist team members are supported to deliver rapid restoration of customer incidents. You will work directly with the customer to achieve optimal first in fix results and apply a holistic approach to problem management to improve service reliability.

  You will demonstrate SME leadership of technology hubs via the Customer Support Team model. And work with TPO and Domain leads to ensure team is contributing to Telstra OKR/QBR.

  Key Responsibilities:

  • This role is responsible for continuously improving service reliability and reducing customer incidents.
  • Maintain Backup Platforms Stability.
  • Assist technical support and specialist team members to resolve incidents via first call resolution.
  • Analyse incident volumes to determine problem management opportunities that translate to volume reductions.
  • Detect and prevent incidents before they occur.
  • Aid the development and implementation of new technologies to ensure Telstra leads the ICT industry. (e.g. Azure, AWS, Hybrid Cloud, Automation)
  • Identify and implement opportunities to improve process, efficiencies and customer experience.
  • Provide input into learning and development for our entire ecosystem.
  • Mentor and Coach support and specialist team members.
  • 24x7 Shift Environment/Recall
  • Working in a Agile at Scale DevOps environment.

  Qualifications / Skills:

  Essential

  • 8+ years working in IT industry.
  • Strong Troubleshooting skills
  • Must be able to work shift/oncall 24x7 Roster
  • Expert in Backup Technologies (Commvault and NetBackup)
  • Strong Knowledge in Storage Technologies (NetApp or EMC)
  • Strong Knowledge of Networking IP, FC
  • Strong of Unix (Any), preferred Linux, Solaris
  • Strong Knowledge of Windows OS
  • Knowledge of Automation (LINUX, APACHE, MYSQL, PYTHON, POWERSHELL)
  • Knowledge of Databases SQL, ORACLE
  • Knowledge of AWS, AZURE
  • Language Read/Write/Speak -English

  Desirable Skills:

  • Problem Management Skills
  • Process Improvement skills
  • SME experience.
  • Network - deep analysis skills.
  • Automation/Scripting Skills/API.

• About the company

  Telstra Corporation Limited is an Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services.

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