• Job Description

  Req#: JR2025005685

  Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

  Job Responsibilities/ 工作职责 :

  The main responsibilities of this role are to provide technical support and assistance to end-users for desktop, laptop, and peripheral devices. This includes troubleshooting hardware and software issues, performing installations and configurations, and ensuring the smooth operation of IT infrastructure. The role also involves responding to support tickets, maintaining documentation, and collaborating with other IT teams to resolve complex issues.

  Essential Duties and Responsibilities:

  • Technical Support: Provide first and second-level support for desktop, laptop, and peripheral devices, including printers, scanners, and mobile devices.
  • Troubleshooting: Diagnose and resolve hardware and software issues, including operating system errors, application problems, and network connectivity issues.
  • Installations and Configurations: Install, configure, and maintain operating systems (Windows, Mac OS) and software applications. Set up new user accounts and profiles.
  • Incident Management: Respond to support tickets in a timely manner, ensuring that issues are logged, tracked, and resolved according to SLA.
  • Documentation: Maintain accurate records of support requests, resolutions, and IT assets. Create and update technical documentation and user guides.
  • Collaboration: Work closely with other IT teams to escalate and resolve complex issues. Participate in team meetings and contribute to continuous improvement initiatives.
  • User Training: Provide training and guidance to end-users on IT best practices, software usage, and security protocols.
  • System Maintenance: Perform routine maintenance tasks, such as software updates, patches, and backups. Ensure the security and integrity of IT systems.
  • Manage Engine: Utilize Manage Engine tools for IT service management, asset management, and endpoint management.
  • Intune: Implement and manage Intune for mobile device management (MDM) and mobile application management (MAM), ensuring secure access and compliance.
  • Other Duties: Perform other duties as assigned by the IT Desktop Manager.

  Requirements:

  • Experience in IT Support: The candidate should have experience in providing technical support for desktop, laptop, and peripheral devices. Familiarity with troubleshooting hardware and software issues is essential.
  • Knowledge of Operating Systems: The candidate should have strong knowledge of Windows and Mac OS operating systems, including installation, configuration, and maintenance.
  • Customer Service Skills: The candidate should have excellent communication and interpersonal skills, with the ability to provide clear and concise technical support to end-users.
  • Problem-Solving Skills: The candidate should be able to diagnose and resolve technical issues efficiently and effectively.
  • Documentation Skills: The candidate should be able to maintain accurate records and create technical documentation.
  • Manage Engine: The candidate should have experience using Manage Engine tools for IT service management, asset management, and endpoint management.
  • Intune: The candidate should have experience implementing and managing Intune for mobile device management (MDM) and mobile application management (MAM).
  • Education: A degree in Computer Science, Information Technology, or a related field is typically required.
  • Certifications: Certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar could be beneficial.

  Pre-Requisites/ 任职要求 :

  Are you game?

• About the company

  Razer Inc. is an American-Singaporean multinational technology company that designs, develops, and sells consumer electronics, financial services, and gaming hardware.

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