J.P. Morgan

Senior Lead SRE


PayCompetitive
LocationPlano/Texas
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 210486402

      Elevate your engineering prowess to unprecedented levels by joining a team of exceptionally gifted professionals and position yourself among the top echelon in site reliability.

      As a Senior Lead Site Reliability Engineer at JPMorgan Chase within the Infrastructure Platforms organization, your role involves collaborating with stakeholders to establish non-functional requirements (NFRs) and set availability targets for services across various application and product lines. Your responsibilities include ensuring these NFRs are incorporated during the design and testing phases of your products, effectively measuring customer experience through service level indicators, and defining and implementing service level objectives in production in consultation with stakeholders.

      Job responsibilities

      • Creates high quality designs, roadmaps, and program charters that are delivered by you or the engineers under your guidance
      • Provides advice and mentoring to other engineers and acts as a key resource for technologists seeking advice on technical and business-related issues
      • Demonstrates site reliability principles and practices every day and champions the adoption of site reliability throughout your team
      • Collaborates with others to create and implement observability and reliability designs for complex systems that are robust, stable, and do not incur additional toil or technical debt
      • Works toward becoming an expert on the applications and platforms in your remit while understanding their interdependencies and limitations
      • Evolves and debug critical components of applications and platforms
      • Provides comprehensive and ongoing guidance, tools, and solutions to support the firms’ growth and makes significant contributions to JPMorgan Chase’s site reliability community via internal forums, communities of practice, guilds, and conferences

      Required qualifications, capabilities, and skills

      • Formal training or certification on site reliability culture and principles concepts and 5+ years applied experience
      • Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform
      • Advanced knowledge and experience in observability such as white and black box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
      • Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
      • Ability to communicate data-based solutions with complex reporting and visualization methods
      • Recognized as an active contributor of the engineering community
      • Continues to expand network and leads evaluation sessions with vendors to see how offerings can fit into the firm’s strategy
      • Engage in coding, troubleshooting, and process automation making up 30% of work time.
      • Ability to anticipate, identify, and troubleshoot defects found during testing
      • Strong communication skills with ability to mentor and educate others on site reliability principles and practices
      • Can create & drive vision across teams by influencing peers across the organization
      Preferred qualifications, capabilities, and skills
      • Manage a team of 3-4 SRE professionals, overseeing their work, performance, and career growth.
      • Set and drive the strategic direction of the SRE team in alignment with the organization's goals.
      • Work collaboratively with other teams within the organization, promoting and implementing SRE best practices company-wide.
      • Has previous application development and production support experience
  • About the company

      J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

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