• Job Description

  Req#: R1015771
  Typical pay range: $41.68 - $57.31 per hour ($86,694 - $119,204 annually), based on qualifications.
  
  This position comes with a comprehensive benefits package that includes medical, dental, and vision, a 403(b) retirement plan, and generous Earned Time Off (ETO).

  ST. CHARLES HEALTH SYSTEM

  JOB DESCRIPTION

  TITLE: Senior Lean Improvement Facilitator

  REPORTS TO POSITION: Director, Lean Improvement Office

  DEPARTMENT: Lean Improvement Office

  DATE LAST REVIEWED: July 2023

  OUR VISION: Creating America’s healthiest community, together

  OUR MISSION: In the spirit of love and compassion, better health, better care, better value

  OUR VALUES: Accountability, Caring and Teamwork

  DEPARTMENT SUMMARY: St. Charles Health System’s Lean Improvement Office (LIO) is a dynamic team of caregivers dedicated to helping others improve the care we deliver. Utilizing Lean and Continuous Improvement methodologies and tools, the LIO team engages caregivers and providers in using scientific, evidence-based problem solving to find better ways to deliver a safe, quality, value-enhanced healthcare experience.

  POSITION OVERVIEW: The Senior Lean Improvement Facilitator at St. Charles Health System (SCHS) provides expertise to the SCHS leadership and multidisciplinary teams in continuous improvement, change management and lean leader behaviors using basic and advanced process improvement principles and thinking. This is an internal improvement advisor position that applies advanced continuous improvement (CI) tools and change leadership methodologies to drive strategic initiatives and improvement efforts that are critical to safe, timely, effective, equitable patient-centered care. The role supports the strategy deployment cycle through coaching and education of leaders on strategic A3 thinking and Daily Management System Model for aligning strategic objectives of the organization from executive through front-line strategy. Lean teaching, coaching and other support as needed is provided across hospitals, clinics, service lines and system support. This role will reflect the values of St. Charles: Accountability, Teamwork and Caring.

  ESSENTIAL FUNCTIONS AND DUTIES:

  Utilizes advanced expertise in improvement methodologies to provide consulting, advisement, support, and direction to Senior Leaders, Executive Sponsors, Process Owners, Directors (or management) and Steering and front-line teams to appropriately use data-driven, scientific, problem-solving methodology to identify the correct design and approach for initiatives on continuous improvement, including Value Streams, Kaizen/Rapid Improvement Events, and managing for daily improvement.

  Supports leadership teams in developing and deploying systems and structures to align and achieve results through all levels of St. Charles Health System.

  Coordinates and oversees multiple improvement initiatives including the strategic level to ensure effective outcomes and consistent support by the LIO team.

  Teaches, coaches, and advises Leaders, Caregivers and Providers on A3 thinking, PDSA, and lean tools and methodologies to effectively identify, address and eliminate process related obstacles and to drive process improvements across St. Charles Health System.

  Is skilled at delivering effective feedback for behavior change and leadership coaching that reflects the values of St. Charles and evidence-based CI tools and techniques.

  Models ideal behavior and coaches leaders at various levels within the organization on lean leadership skills required to lead in a participative, team-oriented culture. Models those skills in meetings, Gemba walks, and other interactions.

  Creates and administers internal education on continuous improvement to all levels of the organization. Identifies areas in need of on-going training. Assists in the development of curriculum tools and supporting materials, including training to support St. Charles’ lean initiatives.

  Partners with leadership in analysis of business processes across the organization, identifies gaps in the business process, determines impact to the organization, recommends and leads action plans and timelines to address issues.

  Independently facilitates continuous improvement teams, follows up on action plans, and assists all assigned teams as needed to ensure improvements are made and sustained.

  Builds relationships with leaders and stakeholders to manage effective processes and programs to improve the value of the patient care experience, reduce waste and ensure compliance according to established standards and measures.

  Tracks all changes/improvements made. Monitors key metrics across assigned lean initiatives to review past, current, and future performance of processes. Provides Director of LIO and stakeholders clear measures and metrics.

  Acts as a change agent in a fast paced and “ever changing” environment leveraging his/her strong interpersonal skills.

  Supports the deployment of a focused daily management system throughout St. Charles to help leaders ensure the adoption and implementation of improvements into the daily operations and culture of the organization, preventing regression back to prior methods and beliefs.

  Models behavior and coaches leaders on how to “go to the Gemba” and mentors them on how to conduct effective Gemba walks with caregivers. Teaches and defines the effective use of production control boards and visual management to the leadership teams. Gives feedback as leaders and caregivers learn new skills.

  Provides timely, efficient, and accurate customer service in a manner that promotes goodwill.

  Role models two-way communication of the St. Charles’ mission, vision, values, and strategic plan for the department.

  Supports the vision, mission, and values of the organization in all respects.

  Provides and maintains a safe environment for caregivers, patients, and guests.

  Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies, and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

  Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.

  May perform additional duties of similar complexity within the organization, as required or assigned.

  EDUCATION:

  Required : Bachelor’s degree in healthcare administration, business, nursing, engineering or other related field.

  Preferred : BSN or MSN, clinical experience in a hospital setting.

  LICENSURE/CERTIFICATION/REGISTRATION:

  Required : Lean Certification or equivalent or five (5) years Lean experience leading complex change initiatives. Ability to meet St. Charles’ driving requirements. Ability to travel to all St. Charles worksites.

  Preferred : Lean Certification or equivalent.

  EXPERIENCE:

  Required : Three (3) or more years of experience coaching leaders in continuous improvement methodology.

  Advanced knowledge and experience practicing advanced Lean Concepts and/or continuous improvement methodologies. Demonstrated experience leading complex change initiatives. Expertise in leading management and multi-disciplinary teams in the achievement of organizational goals. Demonstrated experience implementing improvement systems to support achieving organizational objectives. Proven ability presenting information and responding to questions from all levels throughout an organization.

  Preferred : Five (5) or more years of experience coaching leaders in continuous improvement methodology.

  PERSONAL PROTECTIVE EQUIPMENT:

  Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

  ADDITIONAL POSITION INFORMATION:

  Strong knowledge of operations/ service delivery, project management, and quality improvement

  Demonstrated lean leadership and team facilitation skills.

  Ability to lead by influence and motivate and train Caregivers while creating a positive and collaborative environment.

  Ability and desire to learn through observation and hands on experience.

  Demonstrate a high level of self-awareness.

  Exhibit professionalism and discretion at times.

  Ability to compromise and lead with humility.

  Plan and make decisions with others and support the outcomes. Understand and work within the culture of the group.

  See different points of view and evaluate them based on facts while being creative and innovative in exploring possible solutions.

  Able to plan, organize, motivate, mentor, direct and evaluate the work of others.

  Proficient in presenting data, information and project updates to senior leaders, area leaders and teams with confidence to convey credibility.

  Communication/Interpersonal:

  Must have excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.

  Strong interpersonal skills and the highest degree of personal and professional integrity.

  Must possess strong interpersonal, verbal, and written communication skills with ability to interact and communicate effectively at all levels and across the organization.

  Must be able to present and speak with confidence in front of large audiences.

  Able to respectfully challenge the status quo to foster an environment of breakthrough thinking.

  Assess personal strengths and areas for development. Set your own learning goals and plan to achieve them.

  Mathematical Skills:

  Performs basic math (add, subtract, multiply and divide) calculations.

  Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).

  Language Skills:

  Read, write, speak, and understand English.

  Organization:

  Must have excellent organizational skills utilizing appropriate tracking, trending, monitoring, and reporting.

  Strong analytical, problem solving and decision-making skills.

  Attention to detail.

  Excellent organizational and multi-tasking skills.

  Success in this position will require patience, tenacity and extraordinary relationship building skills.

  Computer:

  Proficiency in computer applications necessary to record time, obtain work directions, and complete assigned CBL’s, and use of electronic medical record keeping systems.

  Intermediate to advanced proficiency in Microsoft Office applications (Outlook, Word, Excel OneNote, PowerPoint, SharePoint, and Access), database management, and document preparation. Experience using Excel, manipulating data sets, creating pivot tables and other visual forms of data analysis.

  PERSONAL PROTECTIVE EQUIPMENT:

  Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

  PHYSICAL REQUIREMENTS:

  Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.

  Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing.

  Occasionally (25%): Bending, reaching overhead, carrying/pushing, or pulling 1-10 pounds.

  Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs.

  Never (0%): Climbing ladder/stepstool, lifting/carrying/pushing, or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.

  Exposure to Elemental Factors

  Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

  Blood-Borne Pathogen (BBP) Exposure Category

  No Risk for Exposure to BBP

  Schedule Weekly Hours:

  40

  Caregiver Type:

  Regular

  Shift:

  First Shift (United States of America)

  Is Exempt Position?

  Yes

  Job Family:

  LEAN IMPROVEMENT COACH

  Scheduled Days of the Week:

  Shift Start & End Time:

• About the company

  St. Charles Health System, Inc.

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