Arcadia.io
Senior Manager, Customer Success
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Job Description
- Req#: fc1cf0db-8b59-4d31-8766-345b3f2c2e0c
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Opportunity to lead a team focused on delivering high-impact outcomes for customers in the healthcare sector
- Join a mission-driven company transforming the healthcare industry
- Supportive and remote work-friendly environment with a company culture that values personality and heart
- Excellent benefits package, including unlimited Flexible Time Off (~21/22 days off per year)
- Significant opportunity to influence customer strategy and drive meaningful outcomes in patient care
What to Expect (Job Responsibilities):
- Lead a segment of customers, overseeing a team of Customer Success Managers (CSMs) to ensure high-impact outcomes
- Drive customer adoption of the platform and align strategic goals for consistent results
- Develop a high-performing team culture through coaching, mentorship, and operational excellence
- Cultivate trusted relationships with customer executives and lead joint governance
- Collaborate with sales, product, and engineering teams to drive customer success and influence product direction
What is Required (Qualifications):
- Bachelor’s degree required; advanced degree or relevant certifications are a plus
- Minimum of 7 years of experience in customer success, strategic account management, or consulting, with at least 3 years in a leadership role
- Experience managing teams in complex customer environments
- Proven track record managing large enterprise accounts in SaaS, data analytics, or Health IT companies
- Excellent presentation and communication skills, with proficiency in Microsoft PowerPoint, Excel, and Word
How to Stand Out (Preferred Qualifications):
- Experience in Value-Based Care and Population Health Management
- Background working with highly technical, data-driven customers
- A strategic yet hands-on leadership style, comfortable setting vision and diving into details
- Deep empathy for customers and a passion for helping clients succeed
- Proven track record in leading teams to achieve challenging objectives
#HealthcareTechnology #CustomerSuccess #LeadershipOpportunity #RemoteWork #HealthcareInnovation
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Arcadia's population health management software is integral to healthcare organizations achieving financial success in value-based care. Request a demo.
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