• Job Description

  Req#: 1343802
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  There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

  Why Inflight Services?

  Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

  Key Responsibilities:

  People leader that is responsible for the sophisticated daily operation of Regulatory and Service training at the IAH Inflight Training Center with over 120 team members. The position has oversight for Regulatory and Service Curricula Development team as well as the Training Scheduling team. In addition, it ensures unwavering compliance with all FAA and Company training regulations and requirements. The role is responsible for successful execution of innovative projects while focusing on cost efficiencies and productivity in a high-paced environment.

  • Knowledge, understanding and practical application of FAA regulatory and Company Flight Attendant training requirements to meet or go above and beyond
  • In-depth knowledge, understanding and practical application of a large and complex operational training logistics, as well as practical application of staff scheduling, hiring and qualifications requirements
  • Leads and encourages a large diverse team of over 100 team members while implementing timely process improvements to retain and attract talent
  • Sound and timely decision-making capabilities while leading multiple tasks within critical achievements, combined with strong personal and work ethic to deliver the best possible results in a high-paced environment
  • Strategizes, builds, and implements innovative training methods, tailored to different learning styles for instructors, flight attendants and new hires
  • Monitors, tracks and implements innovative solutions to continue to achieve regulatory calibration and standardization
  • Ensures all training processes implement to appropriate labor laws, other regulatory requirements, company policies and relevant collective bargaining provisions
  • Effective and responsible management of annual budget while seeking continuous improvements to reduce cost
  • Collaborates with partners (Finance, HR, Legal, Resource Planning, Talent Acquisition, and others) to align on targets and mitigation

  United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

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  Minimum Qualifications:

  • Bachelor's degree or 4 years of relevant work experience
  • 3+ years demonstrating the ability to lead a large and complex operation
  • Experience and knowledge of flight attendant regulatory training
  • Experience and knowledge of leading successful training operations
  • Leading a successful and sizable, team with varied strengths
  • Successful experience leading through innovation, strategic planning and sound decision making
  • Successful experience building highly effective teams and driving innovative approaches
  • Successful experience communicating and influencing senior leadership
  • Must be legally authorized to work in the United States for any employer without sponsorship
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is a crucial function of the Senior Manager role
  • Required to attend and optimally complete United's Initial Training Program to earn Flight Attendant qualification. Acquiring and maintaining flight qualifications is a crucial function of the job. Failure to acquire and maintain flight qualifications may result in termination.
  • Willingness to align with flight attendant tattoo guidelines. Tattoos are not permitted on the head, neck, or hands, including behind the ear

  Preferred Qualifications:

  • Master's degree
  • Advanced Qualification Program (AQP) Instructor/Evaluator qualification and
  • Initial Instructor Qualification (IIQ)
  • 3+ years of experience leading a large and complex flight attendant regulatory training operation
  • Inflight Experience
  • Flight Attendant experience
  • Experience in a unionized environment

  United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

• About the company

  United Airlines, Inc. is a major American airline headquartered at Willis Tower in Chicago, Illinois. United operates a large domestic and international route network spanning cities large and small across the United States and all six continents.

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