• Job Description

  Req#: REF6793D

  Company Description

  McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

  At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

  We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

  • Take a class at Hamburger University
  • Sample future items in our Test Kitchen
  • Utilize the latest technology to connect with your team around the globe

  We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

  Job Description

  We are seeking a highly skilled Senior Manager within Learning & Development to drive the design, curation, and deployment of learning initiatives as part of McDonald's transformation-related efforts. The successful candidate will be responsible for setting the strategy, framework, and roadmap for learning activities, ensuring alignment with business objectives and priorities. This role requires strong collaboration with key stakeholders across functions and regions, as well as third-party vendors.

  Responsibilities:

  • Lead the design and curation of global learning upskilling programs for McDonald's transformation initiatives, including audience segmentation and alignment to business objectives.
  • Develop and implement strategies, frameworks, and roadmaps for learning upskilling activities, prioritizing methods and modalities based on organizational knowledge and program leadership guidance.
  • Oversee the end-to-end deployment of global learning upskilling initiatives, including product ownership, localization support, documentation, communications, and change management. Ensure effective business impact reporting through the identification of key performance indicators (KPIs) and reporting mechanisms.
  • Collaborate with key stakeholders across multiple functions and sub-functions, as well as third-party vendors, to gather strategic input and support design and development efforts.
  • Support decision-making and alignment related to McDonald's transformation objectives, such as Global People and Global Finance modernization efforts.
  • The position requires negotiation, agreement, and acceptance through discussions and compromise. Communication primarily targets internal audiences, engaging with individuals who may hold differing perspectives but share a common interest in achieving resolutions.
  • The role involves significantly changing existing processes, systems, and/or products to drive innovation. Innovation is complex, requiring understanding and consideration of various disciplines and job areas.

  Qualifications

  • Minimum of eight years of experience, with direct experience in leading through ambiguity and simplifying complex processes
  • Bachelor's degree in a related field is required; a Master's degree is preferred
  • Experience in learning strategy, design, development, systems/technology
  • Proven ability to prioritize and simplify the complex
  • Strong communication, collaboration, and stakeholder management (including managing cross-functionally and partnering with all levels of the organization)
  • Strong business acumen and insight, with the ability to translate strategic business goals into appropriate development and talent programs that balance the evolving priorities of the organization
  • Candidates must possess broad and substantive management experience across several business areas

  Additional Information

  McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

  McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  Nothing in this job posting or description should be construed as an offer or guarantee of employment.

• About the company

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