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Job Description Summary

Job Description

JOB TITLE: Senior Manager, Operations Development

SALARY: £73,000 - £102,000 (dependent on experience and location)

LOCATION: Birmingham / Bristol / Edinburgh / Glasgow / London

HOURS: Full-Time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About This Opportunity

As the Senior Manager for Operations Development, you'll be the primary interface between Banking Operations – a Business Unit of 1,000 customer-facing banking specialists who set-up and maintain banking products and services for business customers – and the Platform Teams who deliver strategic change.

We're seeking to recruit a strategic problem solver who is passionate about delivering service excellence, knowledgeable about harnessing technology to meet customer needs, and committed to optimising both customer experience and business benefits from our extensive change agenda.

Ideally you'll have extensive leadership and operations experience, advanced partnering management and influencing capabilities and comprehensive knowledge of continuous improvement methodologies.

What you’ll be doing:

• Shaping the servicing vision, journey design and operating model for Banking Operations to enhance our customer service, operational productivity and colleague experience

• Working collaboratively to transform Banking Operations and the way in which we service our business customers, influencing outcomes and interlocking plans with a wide range of other areas across Business & Commercial Banking (BCB) and Corporate & Institutional Banking (CIB) including Platform Teams, Digital Banking Analytics and Propositions, Relationship Management and Chief Controls Office

• Member of the Banking Operations Leadership team, leading a range of activities across Banking Operations to support our People, Customer and Risk agenda, with particular focus on driving a growth mindset and customer obsession.

Why Lloyds Banking Group

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What You’ll Need

• An experienced Change Manager with proven track record of change delivery in a complex, multi-dimensional, customer-facing environment

• A strategic mind, with proven ability to understand the impacts large scale strategic change, translate complex business requirements into a clear operating model and turn strategy into actionable plans

• Experience of continuous improvement and change methodologies including Agile, Systems Thinking, Lean and Six Sigma workflow management tools

• Understanding of large scale operational management, including strategies to positively influence operational metrics and operational risk management

• Excellent partner management skills, with capability to build and maintain strong working relationships and communicate effectively at all levels and across different audiences

• A structured, methodical problem solver who successfully influences business decisions by providing insightful information, guidance and advice

• An inspiring leader, adept at building trust and delivering through others

• Ability to excel under pressure, managing multiple priorities within tight timescales

• Personal resilience and persistence, ensuring that high quality results and consistently delivered.

About Working For Us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

This is a once in a career opportunity to help shape your future as well as ours. Join us and grow with purpose.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.