Senior Manager Patient Access *Remote* Candidates residing in AK, WA, MT, OR, CA, TX or NM are encouraged to apply.

Reporting to the Executive Director of Enterprise Access, the Senior Manager of Patient Engagement Center (PEC) Operations is responsible for administering the daily operations of the PEC and for ensuring department goals and objectives are achieved and maintained, including a high-level of personalized customer service. This position will collaborate with the Executive Director Enterprise Access and leaders across the system to strategize and implement new service offerings and scope.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Strategic And Management Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required qualifications:

• Bachelor's Degree
• Upon request: Driving may be necessary as part of this role. Caregivers are required to comply with all state laws and requirements for driving. Caregivers will be expected to provide proof of driver license and auto insurance upon request. See policy for additional information.
• 8 years of experience managing daily operations of contact centers, preferably in a healthcare environment.
• 6 years of experience managing teams to provide extraordinary customer experience and performance excellence.
• 1 year of experience working in a new or start up environments with rapidly growing scope and evolving strategy.

Preferred qualifications:

• Master's Degree in Business, healthcare, or a related field.
• 2 years of experience with centralized scheduling and contact centers in healthcare.

Salary Range by Location:

• AK: Anchorage: Min: $48.27, Max: $76.22
• AK: Kodiak, Seward, Valdez: Min: $50.32, Max: $79.45
• California: Humboldt: Min: $50.32, Max: $79.45
• California: All Northern California - Except Humboldt: Min: $56.46, Max: $89.13
• California: All Southern California - Except Bakersfield: Min: $50.32, Max: $79.45
• California: Bakersfield: Min: $48.27, Max: $76.22
• Idaho: Min: $42.96, Max: $67.82
• Montana: Except Great Falls: Min: $38.86, Max: $61.36
• Montana: Great Falls: Min: $36.82, Max: $58.13
• New Mexico: Min: $38.86, Max: $61.36
• Oregon: Non-Portland Service Area: Min: $45.00, Max: $71.05
• Oregon: Portland Service Area: Min: $48.27, Max: $76.22
• Texas: Min: $36.82, Max: $58.13
• Washington: Western - Except Tukwila: Min: $50.32, Max: $79.45
• Washington: Southwest - Olympia, Centralia & Below: Min: $48.27, Max: $76.22
• Washington: Tukwila: Min: $50.32, Max: $79.45
• Washington: Eastern: Min: $42.96, Max: $67.82
• Washington: Southeastern: Min: $45.00, Max: $71.05

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.