• Job Description

  Req#: 6291

  About Us

  Ventra is a leading business solutions provider for facility-based physicians practicing anesthesia, emergency medicine, hospital medicine, pathology, and radiology. Focused on Revenue Cycle Management, Ventra partners with private practices, hospitals, health systems, and ambulatory surgery centers to deliver transparent and data-driven solutions that solve the most complex revenue and reimbursement issues, enabling clinicians to focus on providing outstanding care to their patients and communities.

  • Come Join Our Team!

    • As part of our robust Rewards & Recognition program, this role is eligible for our Ventra performance-based incentive plan, because we believe great work deserves great rewards.

  • Help Us Grow Our Dream Team — Join Us, Refer a Friend, and Earn a Referral Bonus!

  Job Summary

  Reports to: Director, Client Onboarding

  FLSA Status: Exempt

  Job Summary:

  • The Senior Manager, Project Management, Client Onboarding, leads a group of Managers and oversees multiple onboarding portfolios to ensure consistent, predictable delivery performance across the function.

  • This role translates onboarding strategy into execution by standardizing processes, improving delivery outcomes, and scaling team capability. The Senior Manager serves as the operational bridge between enterprise leadership and frontline managers, ensuring alignment to KPIs, capacity plans, and performance standards while proactively mitigating risk across portfolios.

  Essential Functions and Tasks

  • • Lead and coach Managers and their onboarding teams across multiple portfolios or business units
    • Own consolidated delivery outcomes including timelines, quality, client satisfaction, and financial performance across assigned portfolios
    • Monitor portfolio health, capacity, and performance trends; intervene early to address risks or resource gaps
    • Standardize onboarding playbooks, governance, reporting, and execution practices across Managers
    • Serve as primary escalation point for complex, high-risk, or enterprise-impacting implementations
    • Drive cross-functional coordination and alignment with Enterprise Service Delivery, Technology, Enrollment, and Client Success leadership
    • Contribute to enterprise capacity planning, KPI target setting, and alignment with sales forecasts and growth plans (in partnership with the Director)
    • Support enterprise KPI tracking, reporting, performance reviews, and accountability frameworks for the onboarding function
    • Lead or co-lead continuous improvement initiatives including tooling, automation, and workflow optimization; escalate systemic recommendations to onboarding leadership team
    • Support workforce planning, hiring plans, Manager development, and succession planning for the function · Coach Managers on risk management, stakeholder communication, delivery leadership, and executive influence
    • Partner with the Director on strategic initiatives, integrations, organizational scaling efforts, and special programs · Lead high-visibility or at-risk client engagements as needed

  Education and Experience Requirements

  • Bachelor’s Degree

  • 10+ years project/program management experience, including 5+ years in healthcare/RCM onboarding

  • 7+ years people leadership experience managing Managers or equivalent team leads

  • Demonstrated experience managing portfolios or multiple concurrent implementations with measurable delivery outcomes

  Knowledge, Skills, and Abilities

  • Strong knowledge of healthcare revenue cycle operations and onboarding methodologies

  • Proven ability to lead leaders, coach Managers, and build management capability and bench strength · Advanced portfolio management, capacity planning, and resource allocation skills

  • Ability to translate enterprise strategy into standardized operational processes and playbooks · Advanced risk management, problem-solving, and operational decision-making capability

  • Strong financial acumen, including contribution to budgeting, forecasting, and performance metric analysis · Executive-level communication, influence, and stakeholder management skills

  • Ability to influence cross-functional teams and leadership without direct authority · Ability to balance tactical execution with mid-level operational strategy in a fast-paced, high-growth environment

  Travel

  • Remote - Not required unless specifically requested in service of a particular client

  Compensation

  • Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.

  • This position is also eligible for a discretionary incentive bonus in accordance with company policies.

  Ventra Health

  Equal Employment Opportunity (Applicable only in the US)Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions. Recruitment AgenciesVentra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes. Solicitation of PaymentVentra Health does not solicit payment from our applicants and candidates for consideration or placement.

  Attention CandidatesPlease be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters.To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/.

  Statement of AccessibilityVentra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at https://ventrahealth.com/statement-of-accessibility/.

• About the company

  Ventra Health is a top healthcare revenue cycle management company established when Abeo, DuvaSawko, & Gottlieb merged.

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