Job Summary:

JOB DESCRIPTION – Senior Marketing Manager, Brand and Integrated Marketing

Location: US Flexible

Division: Category & Partnerships

Line Manager: Director, Brand and Integrated Marketing

Contract Terms: Full-time/Regular

Job Family: MK Marketing

Job Level: P6 – Marketing – Expert Professional

THE TEAM

Ticketmaster, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce, and artist management. The Ticketmaster Marketing team drives fan-centric initiatives via Content, Product Marketing, Partnerships, CRM, and Performance Marketing channels, creating campaigns to retain existing fans, acquire new fans and ultimately drive sales.

THE JOB

Ticketmaster is looking for a strategic, results oriented Senior Brand and Integrated Marketing Manager to join our North America Marketing team. In this role, you’ll take the lead in developing integrated marketing campaigns across our key lines of business, with a special focus on our sports efforts. You will leverage your marketing experience to design, coordinate and oversee execution of full-funnel marketing campaigns to generate growth across key categories and support with fan journey optimizations.

You will also play a key role in shaping the brand narrative for Ticketmaster in the US and ensure impactful fan-facing communication with consistent tone of voice for the brand.

To be successful in this role, you must be excited about the chance to be part of a growing and evolving organization and have strong experience in brand and integrated marketing. You are a natural collaborator, and enjoy working with a variety of teams, to gather information and work towards common goals. Stakeholder management is a strength, and you’re great at having a balanced, while still pragmatic approach that will challenge the status quo.

In this role, you’ll have the opportunity to build marketing strategies and campaigns based on category insights, channel performance and analytics. You will be working with our media strategy & planning team along with category management on defining projects with specific KPIs to deliver against business priorities. You will work on projects that help to drive the brand forward.

WHAT YOU WILL BE DOING

• Becoming a subject matter expertise within areas of focus and applying that to drive innovation for future growth
• Driving marketing strategy and brand positioning from insight through to execution
• Take an ownership role in our brand playbook, brand architecture, brand voice/tone, and key value props
• Ensure holistic consumer journeys across various owned and operated touchpoints, ensuring continuity across platforms
• Develop and support fan loyalty programs
• Work closely with agency partners on brand and campaign efforts
• Collaborate with organic social on influencer programming and strategy
• Develop strategic and integrated category marketing plans using owned, paid and earned media channels that drive revenue growth and new customer acquisition
• Collaborate with partners on research and insights work to inform marketing strategy and communication
• Work cross-functionally to help connect the dots across Category Management, Media Planning, Partnership Marketing and Creative teams
• Leverage performance insights to inform strategies for future campaigns
• Collaboration with in-house Media Strategy & Planning on channel strategy and asset optimization
• Support go-to-market strategy planning for Product Marketing launches

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• 10+ years of experience in integrated marketing and / or brand marketing
• Bachelor’s degree in Marketing or a related field
• Understanding and experience with creation of integrated campaigns and generating excitement and demand leveraging all marketing channels from digital, social media, paid and earned media (secondarily, offline channels such as traditional TV, Radio, OOH)
• Knowledge of and passion for live events, sports, music and/or popular culture, marketing trends, tech and digital/social media
• Comfort with analyzing large data sets, interpreting primary and secondary consumer research; and sales & performance data
• Strong competence in Google Drive, Microsoft Word, Excel and PowerPoint
• The ability to effectively communicate with all employee levels
• Experience in the sports marketing and entertainment space is preferred

YOU (BEHAVIORAL SKILLS)

• The ideal candidate is a high-energy, strategic, and motivated individual, possessing a strong sense of urgency with a track record of success
• Ability to work effectively as part of a team
• Excellent communications skills
• Good time management skills with an ability to plan and prioritize competing work demands

• A highly motivated individual who takes pride in delivering work to the highest standard of excellence
• Ability to take the reins on any project and the resourcefulness to find the answers you need to get the job done
• A natural interest in learning and understanding the business and big picture
• Knack for building rapport and maintaining ongoing relationships with a wide variety of people inside and outside your sphere of influence
• Talent for designing and delivering high-impact assets that engage customers while maintaining true to the company’s brands
• Capacity for seeing and implementing new and innovative approaches to the traditional way of handling or thinking about a problem

Ticketmaster, Live Nation Entertainment, will be closed for a couple of weeks during the year-end holiday break, with operations resuming in the New Year. Please don’t be disheartened if we do not respond to you during this time, we will be in touch upon our return!

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
• YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
• WEALTH: 401(k) program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and infertility support
• CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
• OTHERS: Volunteer time off, crowdfunding network

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.