American Family Insurance
Senior Policy Operations Representative
Pay$23.00 - $33.17 / hour
LocationMadison/Wisconsin
Employment typeFull-Time
This job is now closed
Job Description
- Req#: R33812
Employer Industry: Insurance
Why consider this job opportunity:
- Competitive compensation based on geographic location
- Opportunity for career growth and development
- Comprehensive benefits package including medical, dental, vision, and wellbeing benefits
- Generous paid time off program and 401(k) contribution
- Supportive work environment fostering professional and personal growth
What to Expect (Job Responsibilities):
- Handle 40-70 calls daily related to policy services for agents/holders
- Research and resolve complex inquiries from customers or agents
- Mentor team members and assist with special projects and training
- Utilize solid knowledge of state-specific regulations and underwriting guidelines
- Demonstrate exceptional written and verbal communication skills
What is Required (Qualifications):
- Experience providing customer-driven solutions or support
- Strong understanding of insurance regulations and product support
- Proficiency in reading policy language and processing rules
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- 0-2 years of experience in insurance or customer service roles
#InsuranceIndustry #CareerGrowth #CompetitivePay #BenefitsPackage #EqualOpportunityEmployer
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
American Family Insurance, also abbreviated as AmFam, is an American private mutual company that focuses on property, casualty, and auto insurance, and also offers commercial insurance, life, health, and homeowners coverage as well as investment and re...