Cognizant
Senior Process Executive-Data
This job is now closed
Job Description
- Req#: 00061456328
- Handle foreclosure and claim files related to mortgage loans ensuring compliance with company policies and regulations.
- Basic knowledge of Mortgage industry
- Oversee daily operations and ensure all processes are executed efficiently and accurately.
- Deliver exceptional customer service by addressing and resolving mortgage-related inquiries and issues.
- Collaborate with team members to streamline processes and enhance overall productivity.
- Maintain accurate records and documentation for all transactions and interactions.
- Monitor and report on key performance indicators to track progress and identify areas for improvement.
- Assist in the development and implementation of new procedures to optimize workflow.
- Ensure all tasks are completed within the designated timelines and meet quality standards.
- Participate in training sessions to stay updated on industry trends and best practices.
- Support the team in achieving departmental goals and objectives.
- Communicate effectively with internal and external stakeholders to facilitate smooth operations.
- Contribute to a positive work environment by demonstrating professionalism and teamwork.
- Demonstrate excellent customer service skills particularly in the mortgage domain.
- Exhibit strong attention to detail and accuracy in all tasks.
- Show proficiency in managing and prioritizing multiple tasks simultaneously.
- Display effective communication skills both written and verbal.
Job Summary
We are seeking a dedicated Senior Process Executive for our B&L team with 2 to 4 years of experience. The ideal candidate will have strong technical skills in MS Excel and preferably domain experience in Frclsr Claim File&srv(MortgLn) and Customer service (Mortgage). This is a work-from-office position with night shifts. No travel is required.
Responsibilities
1+ year of experience in Mortgage BPO Transaction/ Data Processing background. -
Have experience in foreclosure claim file servicing and mortgage loan processes.
Qualifications
Certifications Required
Certified Mortgage Servicer (CMS) or equivalent certification preferred.
About the company
Cognizant is a multinational technology company that provides business consulting, information technology and outsourcing services.
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