• Job Description

  Req#: 698430
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  About MassDOT

  An agency on the move, the Massachusetts Department of Transportation (MassDOT) takes great pride in connecting the Commonwealth’s residents and communities. Powered by a growing data-analytics discipline – and working in conjunction with municipalities, public agencies, and the private sector – we’re finding new ways to improve the Bay State’s transportation infrastructure.

  MassDOT is responsible for developing, implementing, and coordinating transportation policies and projects for the Commonwealth of Massachusetts and to efficiently plan, design, construct, and maintain a safe statewide transportation system which effectively meets the transportation needs of the Commonwealth.

  MassDOT’s divisions include Highway, Aeronautics, Registry of Motor Vehicles, Rail & Transit, and Planning & Enterprise Services. There are approximately 3,600 employees across the organization.

  Position Summary

  The incumbent of this position is responsible for performing duties as it pertains to administrative and onsite support for the regional Supervisor and Road Test Examiners. The incumbent is responsible for maintaining a clear line of communication with Service Center’s as it relates to the Road Test Department and our public. The incumbent is required to ensure policies and procedures comply with the requirements of the Road Test Department. The incumbent must have outstanding customer service and excellent communication skills.

  The incumbent of this position is responsible for performing the following duties: Senior Examiners are to act as a back-up support to the regional Supervisor. Senior Examiners are to conduct administrative tasks as requested by management, establish reports, collect information and document accordingly as requested by the Supervisor. Senior Examiners are to monitor and procure office supplies as it relates to the Road Test Program. Senior Examiners are to serve and train new hires for the position of Road Test Examiner. Senior Examiners are to provide floating coverage for regional exams. Senior Examiners will serve as the first point of contact for onsite complaints to deescalate, document and provide retesting when applicable. Senior Examiners are to conduct Interlock and Medical Competency exams for applicants equipped with vehicles that do not fall under the public service center roster requirements. Senior Examiners are to assist in maintaining avenues of branch support for applicants that arrive unprepared to test and/or applicants that may need to return. Senior Examiners are to ensure that the regional exams are completed and posted at the close of day and that rosters are scanned and submitted to Supervisors daily.

  Duties and Responsibilities

  · The Senior Examiner is responsible for additional duties pertaining to Road Test Examiner. Senior Examiners are to instruct and conduct exams evaluating skills and ability to operate Class D automobiles. Senior Examiners will monitor safe driving practices utilizing the rules of the road, hand signals, engaging and disengaging the engine, starting and stopping, acceleration and breaking, parallel parking, backing fifty-feet, proper speed and steering through turns, proper hill parking, three-point turns, safely handling an intersection, compliance with traffic signs and lights and proper use of indicators to communicate their direction. Senior Examiners will ensure that the applicant uses good driving sense, including adjustment to a proper seated position, both hands placed on the wheel, maintain lane placement, check safety/blind spots and ability to adjust to lane change when/if needed. Senior Examiners will further ensure that the applicant, when required yields and adequately execute right-of-way, maintains a safe driving distance, adjusts to inclement weather and/or obstructions and is aware of actions apart from their own with other occupants of the road, pedestrians, etc.

  · Senior Examiners will perform a visual exam in a controlled exam site for Class M designations. Senior Examiners will instruct the applicant to perform specific driving functions and evaluate the applicant’s skill and ability. Senior Examiners in addition to verifying the proper registration, insurance (if needed) and acceptable inspection status must verify that the applicant’s helmet meets the DOT requirements for road safety. Senior Examiners will observe an applicant’s ability to perform hand signals while in motion, navigation through figure-eight’s and 360-degree circles in both directions. Senior Examiners will monitor the applicant’s ability to control acceleration, deceleration, and handling. The applicant must maintain proper balance without touching their foot on the pavement, fish-tailing and/or dropping.

  · When communication is compromised between the Senior Examiner and the applicant due to hearing impairment or a language barrier, the Senior Examiner will communicate with the applicant through an interpreter to explain the elements of the exam(s).

  · Senior Examiners will also perform Ignition Interlock Exams for Class D. All facets of the Ignition interlock exam will include the above listed Class D criteria and include the visual witnessing of the applicant starting their vehicle with the IID device and if required performed again through the duration of the exam.

  · Medical Affairs Board, “MAB” Competency Road exams will also be evaluated using the above listed Class D exam. Senior Examiners will ensure that the applicant either takes an eye-exam or submits proper medical screening to substitute, should one be required. Senior Examiners will evaluate if an applicant is medically qualified to operate a motor vehicle safely. Senior Examiners are required at the completion of all MAB exams to scan the MAB paperwork including the application, DL100 results and any further required documents to the MAD as well as currier in a copy to the MAB and retain an additional copy in the service center where the exam was performed.

  · Senior Examiners are responsible for receiving required documents, signatures and any supporting paperwork presented by the applicant. Senior Examiners are responsible for ensuring the applicant’s vehicle/motorized designation meets the state’s requirements for registration and insured coverage. Senior Examiners are responsible for ensuring any alternate vehicles presented have the proper credentials required to test with.

  · Senior Examiners are responsible for record keeping information for class D & M applications, score sheets, data entry of road test results. Senior Examiners are responsible for the grading of their own exams unless otherwise specified. Should examiners be sharing a roster with another examiner(s), the examiner is responsible for indicating which exams specifically were conducted by themself. Senior Examiners are further required to submit any incident reports at the close of business day on the day of reported incident. Incident reports must be fully documented with reference numbers, contact information and a complete and thorough timeline of all events.

  · Senior Examiners are responsible for the ability to communicate clearly and effectively with the applicant. Senior Examiners are responsible for demonstrating good/active listening skills, treating the applicant as well as fellow co-workers and individuals interacted with during the workday with common curtesy and respect.

  **These positions will be regional with locations included in Taunton, Worcester, Chicopee, Lawrence, Braintree**

  Applicant must have at least 2 years’ experience conducting road tests.

  Pre‐Hire Process

  Upon a conditional offer of employment, applicants must agree to and successfully satisfy: (i) a comprehensive name‐based and fingerprint‐based background check of his/her state and federal criminal history records information from all U.S. states, the District of Columbia, and certain U.S. Territories and from some foreign nations; (ii) an employment reference check, and (iii) a satisfactory review of his/her driving records to be eligible for this position.

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  Minimum Entrance Requirements

  First consideration will be given to those applicants that apply within the first 14 days.

  All job applications must be submitted online through MassCareers to be considered.

  Applicants must have at least (A) two years of full-time, or equivalent part-time, professional, administrative, or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

  Substitutions:

  I. A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience. *

  II. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience. *

  *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

  Comprehensive Benefits

  When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

  Want the specifics? Explore our Employee Benefits and Rewards!

  · For questions regarding the job posting, please email Heather Sweeney at heather.sweeney@dot.state.ma.us.

  · For general questions regarding MassDOT, call the Human Resources Service Center at 857-368-4722.

  · For a disability-related reasonable accommodation or alternative application method, call ADA Coordinator, Heather Ulesoo 857-851-9447.

  An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

  The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

• About the company

  Official website of the Commonwealth of Massachusetts

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