Samsara

Senior Sales Quality Analyst


PayCompetitive
LocationRemote
Employment typeFull-Time
  • Job Description

      Req#: 7373812
      Employer Industry: Internet of Things (IoT) Solutions

      Why consider this job opportunity:
      - Salary up to $122,100 CAD
      - Opportunity for career advancement and growth within the organization
      - Work remotely from anywhere in Canada
      - Employee-led remote and flexible working arrangements
      - Competitive total compensation package including health benefits
      - Chance to make a real-world impact in essential industries

      What to Expect (Job Responsibilities):
      - Monitor interactions across various lines of business to assess quality of engagement and process compliance
      - Implement mechanisms to track and ensure compliance with quality process requirements, call scoring, and calibration
      - Drive investigative projects that identify opportunities to improve behaviors, processes, procedures, tools, training, and outcomes
      - Collaborate with Sales and Sales Operations stakeholders to implement and ensure accountability in quality programs
      - Leverage tools like Excel, Google Sheets, and Tableau to analyze data and derive actionable insights

      What is Required (Qualifications):
      - 4+ years of experience in Sales, Enablement, Operations, Quality, Management Consulting, or Program Management, ideally in a SaaS environment
      - Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes
      - Ability to ramp up quickly on business priorities and derive insights from data
      - Excellent communication skills and ability to build trust with a variety of stakeholders
      - Strong attention to detail and a knack for process improvement and documentation

      How to Stand Out (Preferred Qualifications):
      - Experience working with Gong and/or Salesforce
      - Project management or industry certifications, e.g., COPC, PMP

      #IoT #QualityAssurance #RemoteWork #CareerOpportunity #DataAnalysis

      "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
  • About the company

      Samsara’s portfolio of complete IoT solutions combine hardware and software to bring real-time visibility, analytics, and AI to operations across diverse sizes and industries: from transportation and logistics to field services, food production, energy...

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