Sr Salesforce Administrator

• Location: Remote, USA
• Salary: Local employment, paid in local currency. Salary is commensurate with skills and experience.
• Benefits: Medical, Dental, Vision, RX and Life insurance; generous paid time off and floating holidays; 403(b) match after first year of employment; generous tuition support for employees and dependents at Butler University after first year of employment. Enjoy flexible work arrangements and an appreciation for work/life balance.
• Reports to: Sr. Director of Information Technology, based in Indiana, USA

Position Overview

Are you a life-long learner, curious about the world around you?

Do you have a knack for planning and organization?

Are you ready to bring your unique skills to a mission-driven organization?

If so, we would love to welcome you to our global community, as Sr Salesforce Administrator.

In this role, you will manage and optimize our Salesforce environment to support the organization's business processes, data management, and engagement with stakeholders, including partner institutions, students, and staff. This position works closely with Custom Programs, Institutional Engagement, Academic Programs, Global Operations, Student Engagement and IT.

The Institute for Study Abroad (IFSA) was founded in 1988 as a provider of study abroad programming for U.S. undergraduates. With student success in mind, the organization creates global learning environments designed to foster the development of critical perspectives, knowledge and skills essential for students to thrive in the future. Offering more than 100 programs in 19 countries, we draw upon theory and evidence-based practice to create a variety of program models and flexible academic options in alignment with the needs of partners and students. Our commitments to inclusive excellence, intercultural agility, individualized learning and enduring impact are present in every aspect of our programs.

Learn more about IFSA at https://www.ifsa-butler.org/

In this position, your responsibilities would include:

• Serve as the primary Salesforce administrator for IFSA's Salesforce instance, managing day-to-day platform operations, including user setup, profiles, roles, and security settings.
• Implement Salesforce configurations and customizations, including workflows, validation rules, process automation, custom objects, and fields.
• Manage data integrity, deduplication efforts, and data cleansing strategies to ensure accurate, reliable information.
• Collaborate with cross-functional teams to gather requirements and design scalable Salesforce solutions to support marketing, recruitment, admissions, and alumni engagement.
• Develop and maintain dashboards, reports, and analytics to provide actionable insights to leadership and various departments.
• Stay current on Salesforce releases, new features, and best practices to provide guidance and recommendations for optimization and enhancement.
• Train and support staff members in effectively using Salesforce tools, driving user adoption across departments.
• Work with external consultants or Salesforce developers as necessary to implement advanced configurations or integrations with third-party applications.
• Lead the evaluation and integration of additional Salesforce products or apps to enhance IFSA's CRM capabilities.
• Ensure compliance with data privacy and security regulations, including Global Data Protection Regulation (GDPR) and Family Educational Rights and Privacy Act (FERPA), as applicable to an educational institution.
• Other duties and projects, as assigned

Requirements, Work Experience and Education

• Bachelor's degree in information systems, Computer Science, Business Administration, or a related field.
• 5+ years of experience in Salesforce administration, preferably in an education or nonprofit context.
• Salesforce Administrator (ADM 201) certification required; Advanced Administrator (ADM 301) certification preferred.

• Strong knowledge of Salesforce architecture, platform functionality, and customization tools.
• Experience in managing complex data models and large datasets in Salesforce.
• Proven ability to design and implement Salesforce-based solutions that align with business goals.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to translate technical language for non-technical stakeholders.
• Experience with Salesforce integrations and Application Program Interfaces (API) is a plus.
• Familiarity with higher education or study abroad industry processes and terminology is a bonus.
• Experience in implementing Salesforce solutions for student recruitment, program management, or international relations.
• Ability to manage multiple projects and priorities in a fast-paced, mission-driven environment.
• Proactive in seeking out opportunities for process improvement and innovation within the Salesforce platform.
• Existing work authorization and physically reside in USA
• Desired / Nice to have:
  • APEX
  • Community Cloud
  • Conga
  • Formstack
  • FinancialForce
  • Salesforce Lightning Web Components
  • JavaScript
  • Familiar with SCRUM or Agile project methodology

• Marketing Cloud

We know there are great candidates who won't check all of these boxes, and we also know you might bring important perspectives, experiences and skills that we haven't considered. If this describes you, please don't hesitate to apply and tell us about yourself.

Physical and Work Environment

• Responsibilities occasionally require working emergency evenings and weekends, sometimes with little advanced notice.
• Usual office tasks such as typing, sitting for long periods of time, placing phone/video calls.

To Apply

To apply, please submit your resume for this position via IFSA's career page: https://www.ifsa-butler.org/connect-with-us/ifsa-job-openings/

Review of applications will begin immediately and the positions will remain open until filled.

IFSA is an equal opportunity employer, and our hiring process is inclusive of all genders and gender expressions, races and ethnicities, ages, religions and sexualities as well as veterans and people with disabilities.