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Senior Salesforce Developer, Customer Support Systems
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Job Description
- Req#: JR110389
Employer Industry: Contact Center Solutions
Why consider this job opportunity:
- Salary range between $113,100 USD - $151,300 USD
- Annual bonus and equity included in the compensation package
- Comprehensive health and wellness benefits, including 100% employer-paid medical, dental, and vision options
- Flexible time off and ample learning and development opportunities for career growth
- Supportive benefits for parents and families, including adoption reimbursement and maternity support
- Recognition programs such as Bonusly and peer-nominated awards for great work
What to Expect (Job Responsibilities):
- Design and develop solutions on Salesforce to enhance contact center operations, including agent productivity and customer interactions
- Build and maintain integrations between Salesforce and contact center technologies, ensuring efficient data flow
- Implement automated workflows to optimize operations like call routing and agent scheduling
- Collaborate with cross-functional teams during all project phases, from design to deployment
- Provide ongoing support and maintenance for Salesforce and integrated technologies
What is Required (Qualifications):
- BS/BA degree in Computer Science, Engineering, or a related field, or equivalent experience
- Minimum of 5 years of hands-on Salesforce development experience with Apex, Lightning UI, and REST/SOAP APIs
- Expertise in CI/CD tools like Autorabit, Github, and Jenkins
- Strong understanding of Salesforce Service Cloud and Sales Cloud features related to contact center operations
- Proven ability to lead technical projects independently from conception to delivery
How to Stand Out (Preferred Qualifications):
- Salesforce certifications such as Platform Developer I/II
- Experience integrating AI/ML models into contact center solutions
- Familiarity with key contact center metrics and tools to track and improve them
- Experience with integrating Salesforce with other applications like Zendesk or Freshdesk
- Knowledge of Managed Packages and open CTI features in Salesforce
#ContactCenterSolutions #SalesforceDevelopment #CareerGrowth #CompetitiveBenefits #FlexibleWorkEnvironment
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