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Job Description
- Req#: 10096589
Senior Service Desk Managers are responsible for the management and operational delivery of specified Service Desks within a specific geographic region (e.g. UK, India) Senior Service Desk Managers are also responsible for the day-to-day line management of the Service Desk Managers within their teams and the high level performance of those Service DesksJob title:
Senior Service desk ManagerJob Description:
Managing a team of Service Desk Managers
Delivery of the day-to-day Service Desk function
Support the Head of Service Desks to drive the simplification and standardisation of processes, procedures and tools used across the Service Desk operation
Drive a motivated, high quality and highly productive team environment
Providing escalation to deal with more complex Service Desk issues and escalations
Identifying and implement operational improvements in the Service Desk areaLocation:
,
IndiaTime Type:
Full timeContract Type:
PermanentAbout the company
Capita is a consulting, digital services and software business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens. We partner with clients to transform their businesses and services, taking on the complex and difficult things – so they don’t have to. As part of the fabric of UK society, we’re helping millions of people every day. Find out about what it's like to work for Capita: http://www.youtube.com/playlist?list=PL621945481482AF24&feature=plcp
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