• Job Description

  Req#: F0041-5445?language=en&page=779&sort=publicationDateDesc

  Job summary

  *** WE ARE CURRENTLY UNABLE TO ACCEPT APPLICATIONS DIRECT ON NHS JOBS. IF YOU WISH TO BE CONSIDERED FOR THE ROLE PLEASE APPLY ON OUR WEBSITE OR COPY AND PASTE THE LINK BELOW IN TO YOUR BROWSER ***

  https://fa-euxi-saasfaukgovprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/5445/?utm_medium=jobshare/details?sType=NHSJobs#/reference/5445

  Salary:£17.99 - £19.22 per hourper hour (Inclusive of 10% unsocial hours for qualifying shifts)

  Hours per week:37 hours

  Temporary/Fixed term:12 month maternity cover & permanent positions available

  Main duties of the job

  As a Senior Support Worker, you will be responsible for overseeing daily operations collaborating with families, carers, and other agencies when needed, and ensuring staff are well-trained for effective customer care. You will play a role in supervising and managing within the service boosting staff morale and upholding professional standards. Additionally, you will assist with care plans, risk assessments, medication administration, and staff training information. The position requires some unsociable hours including every other weekend.

  About us

  Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.

  Details

  Date posted

  12 August 2025

  Pay scheme

  Other

  Salary

  £17.99 to £19.22 an hour (Inclusive of 10% unsocial hours for qualifying shifts)

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Full-time

  Reference number

  F0041-5445

  Job locations

  Nursteed Centre

  Nursteed Road

  Devizes

  Wiltshire

  SN10 3AF

  
  

  Job description

  Job responsibilities

  • To assist with co-ordinating and leading a team of staff and volunteers to provide a range of activities designed for each person with a learning disability - undertake daily operational coordination of the team on a shared basis.
  • To actively take part in assisting customers with their personal care needs, and in some cases, this can mean providing full assistance. At all times you will ensure they, and other staff providing personal care, undertake this task appropriately, in a way that matches customers needs and wishes, whilst maintaining their dignity and privacy at all times.
  • Ensure that Support Workers are working to the care and support plans and those services are delivered in accordance with the identified needs of customers.
  • Assist in the provision of appropriate safe care, in accordance with the regulations and quality standards. When leading shifts, initiative will need to be taken to ensure the team are following correct procedures e.g. person-centered support plans, manual handling plans and risk assessments. This will also include having a thorough knowledge of CQC regulations and how they enforce them through the inspection process.
  • Take a lead in supporting and supervising staff in the overall management and organisation of the settings to ensure that they run smoothly and efficiently. This will involve leading shifts and taking accountability for on the spot decisions. You will need to be able to liaise with the support workers to plan appropriate activities for the shift, in-line with support plans and risk assessments. You will have good organisational skills to lead the team through any disruptions/changes within the daily routine.
  • Assist and support customers with all aspects of their financial and home management so that financial commitments (paying bills, shopping, claiming benefits etc.) are met.
  • To contribute to the planning, development, implementation and evaluation of all aspects of the day and respite services across all sites of the service delivery, including the designing of specific support and care plans for someone with a learning disability.
  • Work in a person-centred way with the customer, using the service to promote their wellbeing choices, dignity and independence.
  • Designing person-centred care and support plans that meet the identified needs, and have measurable outcomes for the customers. Ensure these plans are analytical and high quality.
  • Using experience, knowledge and skills to identify the signs of abuse and neglect and follow agreed local protocols to ensure customers are protected from harm/risk of harm.
  • Responsible for managing caseload in an effective way to maximise time spent on direct work, delivering individual support and holistic evidenced based interventions as part of a person-centred plan.
  • Drive effective and consistent communication between professionals and the customer and their family to ensure all agencies are working in partnership and the risk of duplication and repetition is reduced.
  • Capture and record relevant actions, events and decisions in accordance with case management principles.
  • To participate in the working rotas, including evenings, sleeping-in, waking nights and weekend duties in accordance with policy and as is necessary for the efficient running of the settings.
  • Contribute to the development of policies alongside the Team Leader and/or Registered Manager.
  • Act as a link person between the customer and work, college or leisure establishments advising those services as necessary on the requirements or needs of the person. Take the lead in encouraging the team involved with the customer to contribute to the planning and carrying out of activities, both in-house and out in the community.
  • Provide emotional and practical support with everyday issues or when the customer is faced with difficult situations, decisions or experiences.
  • Undertake any or all of the following as requested and agreed by Team Leader or the Registered Manager:

  To take responsibility for the ordering and receiving of a customers medication.

  Be responsible for own Health and Safety and as required act as the service H&S rep within a team. This will involve being responsible for COSHH, undertaking statutory fire checks, etc.

  To take responsibility for ordering stock, in line with the Councils procurement regulations, such as First Aid, food, cleaning materials, etc.

  • Where required, assist the customers you support in administering their own medicine, or to administer medication to the customer if required.
  • Maintain regular informal and formal communication with other colleagues/professionals to ensure a smooth hand-over at the start and end of a shift.
  • Engage in regular supervision sessions with the Team Leader or Registered Manager
  • Provide on the job coaching and supervision to Support Workers, offering advice and support when issues arise, but referring matters to the Team Leader when required.
  • Actively engage in individual and group supervision and embed learning in practice.
  • Maintain up to date knowledge and skills as required by the role.
  • Participate in appraisals and team meetings and contribute to individual and team development.
  • Be a point of contact for families, carers, visitors and other professional visitors to the home in line with the day to day running of your shift. The postholder will need to take the lead in covering shifts when there are shortfalls due to sickness etc.
  • Take a lead in challenging practice to make improvements to service.

  Job description

  Job responsibilities

  • To assist with co-ordinating and leading a team of staff and volunteers to provide a range of activities designed for each person with a learning disability - undertake daily operational coordination of the team on a shared basis.
  • To actively take part in assisting customers with their personal care needs, and in some cases, this can mean providing full assistance. At all times you will ensure they, and other staff providing personal care, undertake this task appropriately, in a way that matches customers needs and wishes, whilst maintaining their dignity and privacy at all times.
  • Ensure that Support Workers are working to the care and support plans and those services are delivered in accordance with the identified needs of customers.
  • Assist in the provision of appropriate safe care, in accordance with the regulations and quality standards. When leading shifts, initiative will need to be taken to ensure the team are following correct procedures e.g. person-centered support plans, manual handling plans and risk assessments. This will also include having a thorough knowledge of CQC regulations and how they enforce them through the inspection process.
  • Take a lead in supporting and supervising staff in the overall management and organisation of the settings to ensure that they run smoothly and efficiently. This will involve leading shifts and taking accountability for on the spot decisions. You will need to be able to liaise with the support workers to plan appropriate activities for the shift, in-line with support plans and risk assessments. You will have good organisational skills to lead the team through any disruptions/changes within the daily routine.
  • Assist and support customers with all aspects of their financial and home management so that financial commitments (paying bills, shopping, claiming benefits etc.) are met.
  • To contribute to the planning, development, implementation and evaluation of all aspects of the day and respite services across all sites of the service delivery, including the designing of specific support and care plans for someone with a learning disability.
  • Work in a person-centred way with the customer, using the service to promote their wellbeing choices, dignity and independence.
  • Designing person-centred care and support plans that meet the identified needs, and have measurable outcomes for the customers. Ensure these plans are analytical and high quality.
  • Using experience, knowledge and skills to identify the signs of abuse and neglect and follow agreed local protocols to ensure customers are protected from harm/risk of harm.
  • Responsible for managing caseload in an effective way to maximise time spent on direct work, delivering individual support and holistic evidenced based interventions as part of a person-centred plan.
  • Drive effective and consistent communication between professionals and the customer and their family to ensure all agencies are working in partnership and the risk of duplication and repetition is reduced.
  • Capture and record relevant actions, events and decisions in accordance with case management principles.
  • To participate in the working rotas, including evenings, sleeping-in, waking nights and weekend duties in accordance with policy and as is necessary for the efficient running of the settings.
  • Contribute to the development of policies alongside the Team Leader and/or Registered Manager.
  • Act as a link person between the customer and work, college or leisure establishments advising those services as necessary on the requirements or needs of the person. Take the lead in encouraging the team involved with the customer to contribute to the planning and carrying out of activities, both in-house and out in the community.
  • Provide emotional and practical support with everyday issues or when the customer is faced with difficult situations, decisions or experiences.
  • Undertake any or all of the following as requested and agreed by Team Leader or the Registered Manager:

  To take responsibility for the ordering and receiving of a customers medication.

  Be responsible for own Health and Safety and as required act as the service H&S rep within a team. This will involve being responsible for COSHH, undertaking statutory fire checks, etc.

  To take responsibility for ordering stock, in line with the Councils procurement regulations, such as First Aid, food, cleaning materials, etc.

  • Where required, assist the customers you support in administering their own medicine, or to administer medication to the customer if required.
  • Maintain regular informal and formal communication with other colleagues/professionals to ensure a smooth hand-over at the start and end of a shift.
  • Engage in regular supervision sessions with the Team Leader or Registered Manager
  • Provide on the job coaching and supervision to Support Workers, offering advice and support when issues arise, but referring matters to the Team Leader when required.
  • Actively engage in individual and group supervision and embed learning in practice.
  • Maintain up to date knowledge and skills as required by the role.
  • Participate in appraisals and team meetings and contribute to individual and team development.
  • Be a point of contact for families, carers, visitors and other professional visitors to the home in line with the day to day running of your shift. The postholder will need to take the lead in covering shifts when there are shortfalls due to sickness etc.
  • Take a lead in challenging practice to make improvements to service.

  Person Specification

  Experience

  Essential

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  Desirable

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  Qualifications

  Essential

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  Person Specification

  Experience

  Essential

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  Qualifications

  Essential

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  Desirable

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  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  UK Registration

  Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

  Employer details

  Employer name

  Wiltshire Council

  Address

  Nursteed Centre

  Nursteed Road

  Devizes

  Wiltshire

  SN10 3AF

  
  

  Employer's website

  http://www.wiltshire.gov.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Wiltshire Council

  Address

  Nursteed Centre

  Nursteed Road

  Devizes

  Wiltshire

  SN10 3AF

  
  

  Employer's website

  http://www.wiltshire.gov.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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