Senior Talent Acquisition Lead

• Grade 9/10, Full-Time, Ongoing, 35 Hours per week
• Hybrid working arrangements
• Location, Sydney Metro, Gosford or Newcastle

Let’s talk about the Opportunity

Reporting to the Manager, Talent Acquisition and Onboarding, you will play a critical part in leading a team of talent specialists in delivering effective recruitment practices, drive proactive sourcing strategies, engage, and onboard high performing talent across our agencies.

You will be an enabler of change and be solutions focused. You will lead by example and manage the end-to-end recruitment across the Regulatory portfolio including Safe Work NSW, NSW Fair Trading and NSW Building Commission. In this role you will partner closely with the portfolio leadership team and P&C leaders to drive superior talent outcomes.

What are we looking for in our ideal candidate?

• Demonstrated experience in leading a Talent Acquisition/ Recruitment Team

• Demonstrated experience making data driven decisions to improve service delivery, processes, and capability within a fast-paced environment
• Professional written and verbal communication skills to deliver information to an executive audience
• Demonstrated experience in supporting the development of a highly customer-centric culture through values-based hiring
• Tertiary qualifications in Human Resources Management and Business or a related professional discipline or equivalent experience

What will your day involve?

• Managing the delivery of talent acquisition services end to end in line with best practice methodologies, legislative and Public Service Commission guidelines to support ongoing operational demands
• Identifying, developing, implementing, and reviewing contemporary talent resourcing, policies, processes, and solutions, to continually improve the quality and timeliness of outcomes
• Key stakeholder engagement and relationship management to support hiring activities across the cluster
• Use key analytical skills to provide data driven decision making to identify and implement continuous improvement strategies within the team
• Leading, supporting, and nurturing a Talent Acquisition team
• Project management to deliver key initiatives

Benefits

• Clerk grade 9/10, salary range: $120,859 - $133,183 + 11% Super
• Genuinely flexible working arrangements
• State of the art offices across NSW
• Wellbeing programs and resources available
• Excellent career development and learning development opportunities
• Discounted Gym Memberships and Employee Assistance Programs
• We celebrate diversity and embrace genuinely flexible working arrangements - talk to us about what flexibility could look like for you. This includes access to compressed working hours and working in a hybrid model.

The DCS Difference

DCS is a great place to work, and it’s not just us saying that! We pride ourselves on being inclusive and know our people are our greatest asset.

Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works.

DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.

DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Okay, so what’s next?

To start your journey towards joining us, please click on the link below and attach your resume (max 5 pages) and if preferred a cover letter (max 2 pages).

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

For any enquiries related to the role or recruitment process please contact Isabella Cherry, Talent Acquisition Advisor, isabella.cherry @customerservice.nsw.gov.au

Salary Grade 9/10, with the base salary for this role starting at base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Isabella Cherry via isabella.cherry@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 10th June, 2024 at 10am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via isabella.cherry@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process