Employer Industry: Consumer Technology

Why consider this job opportunity:
- Salary up to $80,000
- Total compensation may include bonuses and equity
- Generous benefits package, including health insurance, life and disability coverage, paid holidays, and 401K matching
- Opportunity for career advancement and growth within a collaborative team environment
- Work in a hybrid role with a flexible schedule
- Contribute to meaningful projects that impact care for families globally

What to Expect (Job Responsibilities):
- Own and manage complex employee offboarding workflows, ensuring compliance and automation oversight
- Provide tier 2+ technical support across Mac and PC environments globally, acting as an escalation point for junior analysts
- Collaborate closely with DevOps, Infrastructure, and Security teams on various IT projects
- Lead application provisioning and de-provisioning efforts, including tools that support SSO and O365
- Create and maintain internal technical documentation and support runbooks

What is Required (Qualifications):
- 4+ years of experience providing technical support in fast-paced, hybrid or global corporate environments
- Deep understanding of both Mac OS (Monterey+) and Windows 10/11 ecosystems
- Advanced troubleshooting skills across laptops, peripherals, and mobile devices (iOS and Android)
- Strong working knowledge of Microsoft 365, Azure AD, and Google Workspace
- Excellent communication, prioritization, and customer service skills

How to Stand Out (Preferred Qualifications):
- Proficiency in Atlassian tools (Jira, Confluence) and familiarity with remote support platforms
- Comfort with script execution and reviewing logs for issue diagnosis (e.g., Powershell, shell scripts)

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