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Senior Technical Support Specialist (Remote - US)

4 days ago

Pay$70000.00 - $95000.00 / year
LocationSan Mateo/California
Employment typeFull-Time

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  • Job Description

      Req#: 5901507003
      Employer Industry: Drone Technology

      Why Consider this Job Opportunity:
      - Salary up to $95,000
      - Opportunity for career advancement and growth within the organization
      - Remote work or hybrid options available
      - Collaborative team environment
      - Chance to work with cutting-edge drone technology
      - Competitive benefits package

      What to Expect (Job Responsibilities):
      - Provide advanced technical support to Enterprise and Federal customers
      - Collaborate with Product and Engineering teams to address customer needs
      - Develop effective triage and resolution techniques
      - Serve as a domain expert on Skydio products
      - Work on multiple projects as needed

      What is Required (Qualifications):
      - UAS/UAV/drone experience
      - Willingness to travel 10-20% of the working year
      - U.S. Citizenship
      - 4+ years of experience in B2B operational or technical support roles
      - Proficient in technical troubleshooting and problem-solving

      How to Stand Out (Preferred Qualifications):
      - Experience in technology companies serving Skydio's focus markets
      - Experience with scripting languages such as Bash, PHP, Python
      - Strong understanding of Network Security and IPsec
      - Familiarity with RMA, spares, logistics, or repair workflows
      - Experience working with Salesforce Service Cloud and Jira

      #DroneTechnology #TechnicalSupport #CareerOpportunity #RemoteWork #CompetitivePay

      At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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