• Job Description

  Req#: 8cbf77d9-bf75-4343-aecb-3b2d16439254
  Employer Industry: Professional Services and AI Solutions
  
  Why consider this job opportunity:
  - Salary up to $161,000
  - Opportunity for personal, professional, and financial growth within a rapidly scaling company
  - Work in a dynamic environment that encourages problem-solving and innovation
  - Collaborate closely with cross-functional teams, including Engineering and Product
  - Contribute to the development of internal resources and documentation to enhance team efficiency
  - Join a motivated and committed team dedicated to transforming professional services
  
  What to Expect (Job Responsibilities):
  - Own a high-volume support queue while handling complex and ambiguous customer issues
  - Serve as the primary escalation point for technical investigations and customer-impacting incidents
  - Lead live customer calls to troubleshoot issues in real-time and drive resolution
  - Partner with Engineering and Product teams on bug management and resolution
  - Identify patterns and systemic issues from escalations to inform continuous improvement initiatives
  
  What is Required (Qualifications):
  - 4–6+ years of experience in a technical customer support environment supporting complex AI-powered or machine learning-driven products
  - Proven experience as a senior escalation point for complex technical customer issues
  - Strong technical troubleshooting skills, including familiarity with APIs and system behavior
  - Experience in managing bugs and collaborating with Product and Engineering teams
  - Excellent written communication skills, particularly in documenting investigations and summarizing complex issues
  
  How to Stand Out (Preferred Qualifications):
  - Track record of mentoring peers and contributing to team skill development
  - Confidence in leading customer calls and communicating with both technical and non-technical users
  - Ability to maintain exceptional quality and responsiveness while managing a high ticket volume
  
  #ProfessionalServices #TechnicalSupport #AI #CareerGrowth #CustomerExperience
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

Notice