• Job Description

  Req#: R20050484

  Job Family

  Risk Management - General

  About Us

  At Transamerica, hard work, innovative thinking , and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

  Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

  Transamerica is a part of A egon , an integrated, diversified, international financial services group . The A egon companies employ over 2 1,500 people and have approximately 31.7 million customers . * For more information, visit www.transamerica.com .

  Who We Are

  Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality individual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, individual retirement accounts, and investment products , including mutual funds, annuities, stable value solutions, as well as investment management services.

  What We Do

  Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology).

  Job Description Summary

  Reporting to the Director of Third Party Management Risk & QA, this position is a quality assurance-focused role responsible for ensuring Program output meet the established standards set by Transamerica’s TPRM Program. The incumbent will be responsible for generating and implementing quality assurance standards, conducting quality inspections/monitoring of Program output (data, artifacts, deliverables, etc.), identifying quality problems, and working with the team to resolve and solution.

  Job Description

  Responsibilities:

  TPRM Quality Control

  • Establish process and protocol to drive quality improvement and reduce defects in the TPRM Program processes

  • Develop processes/protocols to support data quality & integrity throughout the Program

  • Update TPRM Program standards, procedures, templates, etc. as needed to improve quality

  • Identify and implement Program changes if necessary, to increase efficiency and reduce errors

  • Prepare production reports and maintain production dashboards to increase visibility & focus on key Program deliverables

  • Conduct training to team members as needed, to drive standardization and consistency of Program execution

  • Help troubleshoot issues and implement solutions

  • Be a quality champion to other team members on importance of data hygiene and data integrity

  TPRM Quality Assurance

  • Conduct quality inspection of Program output, deliverables, and data points for accuracy and completeness

  • Perform data analytics to identify data gaps, inconsistencies, discrepancies, or errors

  • Monitor Program data sources and databases for quality issues and work with the team to resolve quality problems timely

  • Prepare reports on the results of quality inspections

  • Evaluates outcomes of quality inspections, present to team leadership, and propose ways to improve or gain efficiencies

  • Conduct user testing to evaluate new Program tools or platforms to identify defects, glitches, or other quality issues as needed

  Other Responsibilities

  • Support Program development and ongoing maturation of the TPRM Program through updating Program procedures, developing / documenting process workflows, enforcing Program protocols, etc.

  • Complete research & analysis as needed to close Program gaps

  • Manage Program tools and infrastructure such as internal SharePoint, Power Automate workflows, Power BI, etc.

  • Coordinate troubleshooting of technical issues of Program tools and platforms

  • Complete internal projects & initiatives on time as assigned

  • Create and deliver presentations to support ongoing education & awareness to stakeholders of all levels

  • Create Program monthly and quarterly reports as assigned

  Qualifications:

  • Bachelor’s degree in business, finance or related field, or equivalent experience

  • Five years of experience in third party risk management, operational risk, or compliance

  • Thorough understanding in process management and control environments

  • Strong analytical skills to support assessment of risk and appropriate course of action

  • Written/oral communication skills to present information to FBA groups, SMEs, and third party service providers related to risks and courses of action.

  • Organizational skills to prioritize risks and actions using a risk based approach

  • Proficiency using MS Office

  Preferred Qualifications:

  • Certified Regulatory Vendor Program Manager or other recognized industry certification

  • Background in quality assurance, data analysis, business information analysis in a TPRM Program

  • Experience in TPRM either as a 1st line practitioner or a 2nd line Program Administrator

  • Office 360 suite of applications, primarily Power Automate, Power BI, SharePoint, Teams, Excel

  • Project management skills, highly organized

  • Strong attention to detail

  • Ariba

  • Jira

  Working Conditions:

  • Non-commuting Remote employees will not be assigned to report to a Company office location (although they may need to travel to a Company office upon request) and will perform their work remotely.

  **Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.* *

  The Salary for this position generally ranges between $81,000-$100,000 annually . This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

  Additionally, t his position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company d iscretion.

  #LI-REMOTE

  What We Offer

  For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees .

  Compensation Benefits

  • Competitive Pay

  • Bonus for Eligible Em ployees

  Benefits Package

  • Pension Plan

  • 401k Match

  • Employee Stock Purchase Plan

  • Tuition Reimbursement

  • Disability Insurance

  • Medical Insurance

  • Dental Insurance

  • Vision Insurance

  • Employee Discounts

  • Career Training & Development Opportunities

  Health and Work/Life Balance Benefits

  • Paid Time Off starting at 160 hours annually for employees in their first year of service.

  • Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

  • Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars

  • Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of s ervice at the time of birth, placement of an adopted child, or placement of a foster care child.

  • Adoption Assistance

  • Employee Assistance Program

  • College Coach Program

  • Back-Up Care Program

  • PTO for Volunteer Hours

  • Employee Matching Gifts Program

  • Employee Resource Groups

  • Inclusion and Diversity Programs

  • Employee Recognition Program

  • Referral Bonus Programs

  • Peer Recognition Program (BRAVO)

  * As of December 31, 2022
  

  Inclusion & Diversity

  We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads , and Top 75 Companies for Executive Women.

  To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company - sponsor ed, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees . They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.

  Giving Back

  We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, th e foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.

  https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation

  Transamerica’s Parent Company

  Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 29.5 million people across the globe. It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.

• About the company

  Helping people live better today and worry less about tomorrow. Products: Insurance, Retirement, Investment

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