• Job Description

  Req#: 099363

  End Date

  Tuesday 21 November 2023

  Salary Range

  £66,861 - £74,290

  
  

  We support agile working – click here for more information on agile working options.

  Agile Working Options

  Hybrid Working

  Job Description Summary

  About Us
  Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers.
  
  We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.
  
  We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.

  Job Description

  JOB TITLE: Senior User Researcher
  SALARY: £66,861 - £78,000

  LOCATION(S): London

  HOURS: Full-Time

  WORKING PATTERN: Our work style is hybrid, which involves spending at least

  two days per week, or 40% of our time in the office.
  
  Attendance at research can be involved (sometimes include evenings) as well as occasional meetings with agencies and colleagues working on our projects, which may involve some travel.
  
  About this opportunity
  This is an exciting opportunity to be part of our research team, where we are great at understanding our customers and creating insights from research data! We apply customer research methodologies, running strategic & tactical projects, interpreting the results and delivering clear, well thought out insights.
  
  You’ll be someone that is able to communicate effectively, have an eye for detail and demonstrate a curiosity for understanding customers. We encourage new approaches to the way we do things and are open to challenging ourselves! Working together with other teams across Lloyds Banking Group, you'll get to grips with key business challenges and influence them on the research requirements.
  
  In a fast paced business like ours you’ll need to demonstrate the ability to handle several projects simultaneously, an adaptable approach to change and ensure that projects are delivered on budget and to schedule. Your next step will be to quickly identify the important messages and convey these verbally or in writing.
  
  As a Senior User Researcher you'll have the following responsibilities:

  • Analysing qualitative & quantitative consumer research, including becoming comfortable with statistical techniques to help analysis and interpretation.

  • Simplify complex data to identify important insights and clearly and succinctly articulate those insights in a way that guides business strategies.

  • You’ll communicate effectively, have an eye for detail and demonstrate a curiosity for understanding customers.

  • You’ll work closely with other teams across Lloyds Banking Group, getting to grips with key business challenges and influence them on the research requirements.

  • Ability to handle several projects simultaneously, an adaptable approach to change and ensure that projects are delivered on budget and to schedule.

  • You may also partner with research agencies, crafting clear briefs and working with agencies to deliver.

  
  What you'll need

  • Deep qualitative and quantitative research expertise - understanding what is needed, crafting the brief, analysing and interpreting results. Plus a strong practical understanding of how to best apply a broad range of research techniques

  • Can translate business requirements into well-conceived and useful insight - Translate business requirements into well-conceived and actionable insight

  • Ability to speedily and proactively identify the most important and relevant insights from research and put these across clearly

  • Strong project management capabilities, adaptable and able to deliver multiple projects at the same time

  • Enjoys working in partnership with colleagues and suppliers to ensure delivery to specification, using budget efficiently and meeting timelines

  • Able to think expansively and design research studies that help to understand future customer needs and test future propositions

  And any experience of these would be really useful

  • Ability to understand business challenges and influence / guide on relevant research requirements.

  • Ability to quickly translate business requirements into a coherent brief that balances cost, time and robustness.

  • Experience managing to a research budget and finding efficient ways to deliver high quality research

  • Experience working within an innovative team that is focused on developing and testing propositions that may enter the market in 3 – 5 years’ time

  
  About working for us
  Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

  
  We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.

  
  We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
  
  We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%

  • An annual performance-related bonus

  • Share schemes including free shares

  • Benefits you can adapt to your lifestyle, such as discounted shopping

  • 30 days’ holiday (Pro-Rata), with bank holidays on top

  • A range of wellbeing initiatives and generous parental leave policies

  If you’re excited by the thought of becoming part of our team, get in touch.
  We’d love to hear from you!
  
  
  

  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

  We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

  We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

• About the company

  For over 250 years we’ve been making a difference to the lives of customers, businesses and communities. Today, we're still driven by our purpose of helping Britain prosper. We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together.

Notice