At Consumer Cellular we are redefining Retail!
Consumer Cellular is focused on going above and beyond to ensure that guests in our stores have everything they need and nothing they don’t! This commitment is anchored in our desire to truly have a relationship with our guests. You know what, it is more like a friendship – can we call you our friend?

We are in the business of transforming the retail experience by doing things differently. Our team members work 40 hours a week, they are encouraged to build relationships with guests, and our team members love coming to work every day. If you do not believe us, stop by one of the stores and you will be greeted with smiles, an environment that feels more like a living room, and guests who are laughing, learning, and receiving an unparalleled shopping experience.

Job Summary
We are currently looking to build a team of incredible relationship builders, conversation havers’ and wireless technology gurus. A key member of this team is our Senior Mobile Advisor who is responsible for supervising the customer experience and helping to remove any obstacles for our employees and guests. Our Senior Mobile Advisor is technology savvy, sales-focused, and laser-focused on guest satisfaction.

The starting wage for this position is at least $19/hour plus commission.

What You Do in this Role

• Brand Ambassador – While orange is our color, we are best known for our outstanding customer service. You will ensure the center is comfortable, welcoming, and always open for our guests when needed. We encourage bringing your authentic self to work, each day, in such a way that it reflects our core value of Happy Employee – Happy Customer.
• Relationship Builder – You will have the opportunity to build relationships with guests, team members, and field leadership. Building a relationship requires you to be an active listener, solution-finder, and conversation initiator.
• Product and Services Expert – You will receive world-class training on our products and services and you will be able to translate technology into real-world conversations. You will be able to explain a SIM card with the same clarity as how you would explain making a PB&J sandwich. You will also attend meetings, training, and connections where you can ensure you have all the knowledge needed to take the best care of guests.
• Obstacle Remover – You are a decision-maker, and you are great at it! You will be responsible for helping customers get everything they need and ensuring that the team has the tools and resources necessary to make this happen. In the case of escalations, exceptions, or technology troubles, you will be the expert and person who is able to make someone’s day with your knowledge, skill, and solution-focused delivery.

What You Need to Win in this Role

• Education and Skills:
  • High school diploma, or equivalent experience is required.
  • At least 2 years of retail management experience is required, this experience needs to be in an environment where you have talked to customers about their wants and needs (beauty providers, phone providers, etc.).
  • At least 1 year of Sales and Customer Service experience.
  • Experience for operating a POS system and ensuring accurate transactions.
  • Proficient with MS Office suite of products (Word, Excel and PowerPoint).
• Schedule and Attendance:
  • CCI Retail Store is open 7 days a week.
  • Hours will vary between 10am to 7pm most days. We believe in life/work balance so want to ensure that you get your 40 hours and have time left over to spend with family and friends.
• Physical Requirements:
  • Physical ability to perform tasks that may require prolonged bending, stooping, reaching, twisting, lifting, pushing, pulling, walking, standing and moving items.
  • Requires the ability to move around the store, assist customers and maneuver merchandise when necessary.

Pre-employment background check and drug screen is required.