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Job Description
- Req#: JR-36007
Employer Industry: Healthcare
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work in a supportive and collaborative environment
- Contribute to enhancing health and well-being in the community
- Engage with a team dedicated to delivering exceptional customer service
- Chance to make a positive impact on users' experiences with technology
What to Expect (Job Responsibilities):
- Provide timely and professional customer service support to end users seeking assistance
- Accurately resolve and escalate calls that cannot be resolved at the first level
- Perform technical support tasks, including resetting passwords and troubleshooting user computer issues
- Document support requests and actions taken to remediate or escalate tickets
- Suggest improvements to support processes and participate in training initiatives
What is Required (Qualifications):
- High school diploma or equivalent required; Associate's or Bachelor's degree in computer science or related field preferred
- Minimum of 1 year work experience in an IT support role for applications, network, or hardware required
- Basic knowledge of hardware and software concepts with proven troubleshooting abilities
- Excellent verbal and written communication skills, along with strong organizational habits
- Ability to prioritize incidents and work effectively as part of a team
How to Stand Out (Preferred Qualifications):
- Experience with help desk applications or incident tracking systems
- Technical certifications in relevant fields
- Proven ability to multitask and guide team members when appropriate
#Healthcare #ITSupport #CustomerService #CareerGrowth #TechnicalAssistance
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