• Job Description

  Req#: C9321-26-0027?language=en&page=476&sort=publicationDateDesc

  Job summary

  We are seeking an experienced and ambitious individual with expertise in service management to join the Thames Valley and Surrey (TVS) Sub National Secure Data Environment (SDE) Programme, hosted by Oxford University Hospitals NHS Foundation Trust (OUH).

  This role offers the opportunity to contribute to innovative solutions that will transform scientific research and healthcare delivery within the NHS.

  The successful candidates will support the delivery and continuous improvement of the TVS SDE service organisation, focusing on enhancing the reliability, efficiency, security, and user experience of the service. They will ensure services operate smoothly and align with national standards, organisational goals, and user needs.

  Main duties of the job

  Reporting to the TVS SDE Service Lead, the post holders will provide day-to-day operational support for the TVS SDE service. They collaborate with business analysts, software engineers, information governance officers, programme and projects managers, and commercial leads.

  This role involves supporting a diverse and complex service management workload. The Service Analysts will develop in-depth expertise in key service areas while maintaining a broad understanding of overall service operations.

  Under the direction of the Service Lead, they will manage multiple projects and service improvement initiatives of varying scale and complexity, ensuring timely delivery and alignment with organisational objectives.

  This role may involve occasional out-of-hours support for incidents, and participation in an on-call or rota system to ensure timely response and resolution.

  About us

  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

  Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

  We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

  These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

  In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

  Oxford University Hospitals promotes a safe, respectful hiring environment.

  If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

  Details

  Date posted

  08 January 2026

  Pay scheme

  Agenda for change

  Band

  Band 7

  Salary

  £47,810 to £54,710 a year per annum / pro rata

  Contract

  Permanent

  Working pattern

  Full-time, Flexible working, Home or remote working, Compressed hours

  Reference number

  321-CORP-7556599-B7-INT

  Job locations

  Old Road Campus

  Oxford

  OX37LE

  
  

  Job description

  Job responsibilities

  Please see the job description and person specification for further details. Please contact Tracy Austin, Service Lead for additional enquiries.

  Job description

  Job responsibilities

  Please see the job description and person specification for further details. Please contact Tracy Austin, Service Lead for additional enquiries.

  Person Specification

  Qualifications

  Essential

  • Educated Master's degree level (or equivalent qualification / experience)
  • ITIL Foundation Certificate, Agile qualification or similar

  Desirable

  • ITIL Practitioner or equivalent
  • Prince II Foundation or equivalent

  Experience

  Essential

  • 2 - 5 years' experience in a service analyst or customer facing role
  • Extensive expertise in IT service management and ITIL frameworks, leading teams to apply technology strategically to optimise service delivery, drive continuous improvement, and enhance performance across NHS systems.
  • Led the development and use of Power BI dashboards (or equivalent) to deliver actionable insights, support data-driven decision-making, and optimise service performance.

  Desirable

  • Experience in supporting ISO 27001, tracking controls and resolving nonconformities
  • Experience in developing and documenting new operational procedures, writing Standard Operating Procedures (SOPs), and creating knowledge base articles to support consistent service delivery and user self-service

  Person Specification

  Qualifications

  Essential

  • Educated Master's degree level (or equivalent qualification / experience)
  • ITIL Foundation Certificate, Agile qualification or similar

  Desirable

  • ITIL Practitioner or equivalent
  • Prince II Foundation or equivalent

  Experience

  Essential

  • 2 - 5 years' experience in a service analyst or customer facing role
  • Extensive expertise in IT service management and ITIL frameworks, leading teams to apply technology strategically to optimise service delivery, drive continuous improvement, and enhance performance across NHS systems.
  • Led the development and use of Power BI dashboards (or equivalent) to deliver actionable insights, support data-driven decision-making, and optimise service performance.

  Desirable

  • Experience in supporting ISO 27001, tracking controls and resolving nonconformities
  • Experience in developing and documenting new operational procedures, writing Standard Operating Procedures (SOPs), and creating knowledge base articles to support consistent service delivery and user self-service

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Additional information

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Certificate of Sponsorship

  Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

  From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

  Employer details

  Employer name

  Oxford University Hospitals NHS Foundation Trust

  Address

  Old Road Campus

  Oxford

  OX37LE

  
  

  Employer's website

  https://www.ouh.nhs.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Oxford University Hospitals NHS Foundation Trust

  Address

  Old Road Campus

  Oxford

  OX37LE

  
  

  Employer's website

  https://www.ouh.nhs.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice