DXC Technology
Service Delivery Lead
This job is now closed
Job Description
- Req#: 51474932
Job Description:
Technical:
-Generally serve as Linux consultant for site servers only (WMS and non-WMS)
-Attend TAB/CAB meeting to provide technical input as needed for created changes and discuss with other team experts
-Monitor hardware issues and vendor tracking for WMS traditional servers and ESX hosts. Provide recommendations as required.
-Perform ticket trend analysis/reports and PR tracking. Accountable for RCA on outstanding Problem Records
-Build change plans for any work not covered by SOP and own the change
-Serve as the SME and owner for Doubletake application (High Availability application used for traditional site servers)
-Perform Carbonite Doubletake versioning and testing at least twice per year (for new release). -Coordinate with WMS Project teams for application testing and evaluation for the new DT versions.
-Serve as the point of contact for any application/third party related testing done by WMS to answer concerns or queries
-Serve as the point of contact for P&G Service Operations Managers and DXC WMS Delivery Leads, responding as soon as possible on escalations and questions regarding outstanding issues and other concerns
-Serve as the point of contact for NON-WMS queries coming from site IT/OT, server owners for any issues and/or concerns on the Linux servers
-Serve as the point of contact for WMS DR activities, answering queries during planning, delegating/owning actual DR work
-Serve as escalation during RRT and EMS calls for site servers, providing technical recommendations and owning resolution of high impacting issues in order to restore service as soon as possible
-Own VMWare related changes for WMS clusters for the sites and also work with ALICS team for ESX host patches and firmwares. Coordination is also needed for concerns with ALICS 2.0 Linux VMs
-Represent DXC UIT team on P&G initiated callsProcess:
-Coordinate with site IT/OT, server owners to ensure downtime schedules are provided in order to apply the monthly patches on the linux servers and ESX hosts
-Examine new SSRs (WMS/nonWMS) and work or delegate as necessary. Further consulation with P&G is expected should there be clarifications
-Work with the build team to escalate work and also to engage the change team to complete any work in an expedited mannerRequired Skills:
Leadership
Decision Making
Follow-up
Ability to work without supervision
Organizational skills
Responsiveness (sense of urgency)
VMWare DCV Certified
5+ years of experience with Linux
HPE hardware (Proliant DL series)
bash scripting and Ansible
RHCSA is a plus
Proficiency with Incident Management, Problem and Change management
Working knowledge with HP OVO, Data Protector, Veaam is a plus
About the company
DXC Technology is an American multinational information technology services and consulting company headquartered Ashburn, Virginia.
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