Employer Industry: Technology Solutions Provider

Why consider this job opportunity:
- Competitive pay with a comprehensive benefits package, including health, dental, and vision care
- Profit sharing and 401k plan with company matching
- Generous paid time off, including parental and military leave
- Opportunities for career advancement within a globally recognized company
- Supportive and inclusive work environment that fosters innovation and collaboration
- Flexible shift options available in a 24/7 operation

What to Expect (Job Responsibilities):
- Provide first-line IT support through phone, email, chat, and web sessions
- Gather and document relevant information from customers using support tools
- Accurately log all incidents, requests, and troubleshooting steps in the ticketing system
- Resolve basic technical issues and escalate complex issues according to SLA guidelines
- Maintain high levels of customer service and ensure timely communication of ticket status updates

What is Required (Qualifications):
- College degree or 2 years of experience in an IT service desk environment
- Experience supporting customer incidents, requests, and problems in an IT environment
- Excellent customer service and communication skills, both written and verbal
- Knowledge of MS Windows, MS Office, and ServiceNow
- Ability to work independently and in a team-oriented environment, with flexibility to work various shifts

How to Stand Out (Preferred Qualifications):
- ITIL Foundation Certification
- Prior IT Service Desk experience
- Strong problem-solving skills and ability to prioritize effectively in a fast-paced environment
- Familiarity with data and voice network concepts
- Experience with knowledge management and documentation processes

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