Location: Hybrid - London or Norwich office base

London: £44,978 to £62,463 per annum

Norwich: £41,496 to £57,593 per annum

Hours: 36 hours per week – flexible options considered

Contract Type: Permanent

Change. Improvement. Transformation.

Are you passionate about making things better for our customers and our people?

If so, the Corporate Projects team have an exciting opportunity for you! Reporting to the Project Delivery Manager, as Service Improvement Lead you’ll own the delivery of a diverse range of corporate projects, driving business improvements.

You’ll work alongside the business and facilitate the identification of improvement initiatives, working with colleagues to coach them in problem solving and supporting the delivery of projects and improvements. Working across all levels of the business, you’ll be accountable for understanding their requirements and the need for change and translating this into recommendations.

We’re looking for a confident, resilient and highly motivated individual with excellent organisational, interpersonal and communication skills to undertake the role of the Service Improvement Lead. You’ll enjoy working in a fast-paced environment and navigating through a variety of diverse projects driven by the business. The successful candidate will be experienced in delivering improvement projects and passionate about improving services for both our customers and our people.

What you can expect from us

Here at Clarion we’re dedicated to rewarding hard work and commitment and providing benefits that support you and your lifestyle.

As standard we offer;

• Competitive salaries that are benchmarked regularly against current market rates

• Initial 25 Days annual leave (plus bank holiday), increasing to 30 days after 3 years’ service.

• A flexible benefit scheme tailored to you, inclusive of healthcare options, dental insurance, restaurant card and cycle to work along with 1% of your salary to spend on whichever approved benefit you like!

• Matched pension contributions of up to 7.5% of your salary with generous life assurance

• Flexible and agile working for the majority of our employees.

Other perks

• Company Bonus Scheme

• Eye care vouchers

• Holiday trading scheme allowing you to buy and sell leave

• Free counselling and legal advice scheme for you and your family

• Interest free loans for season ticket and study leave

Our commitment to equality and diversity means that we are keen to help you maintain a healthy work-life balance, including but not limited to part-time working and job share, enhanced maternity, paternity and adoption leave, and compassionate leave.

Closing Date: 17th September 2023 at midnight .

Interviews will be held w/c 24th September 2023

For further details on this vacancy and to download the role profile Service Improvement Lead please visit our website or click ‘apply’.

This is a hybrid role with a base location offered at our offices in London or Norwich. Candidates will be expected to work from the office 1-2 days per week.

Occasional travel may be required.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in the UK for the duration of your employment.

About Clarion Housing Group

Clarion Housing Group is the country’s largest social landlord with more than 350,000 people nationwide calling a Clarion home their own.

Our mission is to provide affordable homes for those who need them most, and our development arm (Latimer) builds thousands of new homes each year across the country.

We know that having a safe and secure home enables people to build better lives, and we believe being a good social landlord is about making a difference to our residents and communities.

Our charitable foundation, Clarion Futures, works with charities, social enterprises and other organisations to provide employment support and apprenticeship opportunities to residents, as well as money management advice and help getting online.

www.clarionhg.com

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We’re committed to building a strong, diverse workforce and making Clarion an inclusive place to work.