• Job Description

  Req#: E0343-25-0015abl773b?language=en&page=1076&sort=publicationDate

  Job summary

  This role is responsible for managing the daily operations of the Intensive Personalised Support (IPS) service, with a primary focus on building and strengthening referral pipelines from external stakeholders. The role plays a pivotal part in coordinating a cohesive team to ensure effective intervention delivery. This involves working with individuals from diverse backgrounds, including those with learning disabilities and challenging behaviours. A major emphasis is placed on actively developing and nurturing relationships with external partners to increase referrals, ensuring the service reaches those who need it most. This role is ideal for a passionate, highly organised individual who excels in multitasking and thrives on making a meaningful impact while driving the growth and efficiency of a vital support service.

  Main duties of the job

  This role involves coordinating incoming referrals to the IPS service, ensuring high-quality behavioural support for children, young people, and families. Key responsibilities include building relationships with external stakeholders, promoting the service, and representing it at professional events. The role requires reviewing assessments, conducting evaluations, and collaborating with clients and professionals to implement effective interventions. Additionally, it involves acting as Head of Service when needed, supervising and coaching staff, contributing to recruitment and training, and managing daily operations, including case allocations and scheduling. Ensuring service efficiency, providing feedback, maintaining accurate records, and implementing ABL policies are essential. The role also includes proactive risk management, on-call support, and participation in service growth and promotion. Flexibility and adaptability are required, and duties may extend to other reasonable responsibilities as needed.

  About us

  ABL is an exciting fast-paced, growing community health organisation. As an experienced, CQC registered, provider of community health services, we are passionate about delivering evidence based, innovative, effective and relevant health care services in partnership with individuals, communities and stakeholders.

  Details

  Date posted

  01 August 2025

  Pay scheme

  Other

  Salary

  £32,000 to £34,000 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  E0343-25-0015abl773b

  Job locations

  71 Redgate Way

  Farnworth

  Bolton

  BL4 0JL

  
  

  Job description

  Job responsibilities

  To support the Head of Service in thedevelopment, management and delivery of an efficient and effective Intensive Personalised Support (IPS) service for children / young people and adults who haveenhanced needs and behaviours that some may find challenging, their families and other stakeholders.In the Head of Services absence, you will deputise and administer service delivery.

  This role is responsible for managing the daily operations of the Intensive Personalised Support (IPS) service, with a primary focus on building and strengthening referral pipelines from external stakeholders. The role plays a pivotal part in coordinating a cohesive team to ensure effective intervention delivery. This involves working with individuals from diverse backgrounds, including those with learning disabilities and challenging behaviours. A major emphasis is placed on actively developing and nurturing relationships with external partners to increase referrals, ensuring the service reaches those who need it most. This role is ideal for a passionate, highly organised individual who excels in multitasking and thrives on making a meaningful impact while driving the growth and efficiency of a vital support service.

  Main Duties and responsibilities:

  Oversee the coordination and conversion of incoming referrals to the IPS service, ensuring that children, young people, their families, and professionals receive the highest quality behavioural support in an efficient and organized manner, with families at the centre of all decisions and actions, enabling the client to thrive in a stable home environment.

  Develop and strengthen relationships with external stakeholders, promoting a positive image of our service within local authorities to encourage and secure additional referrals.

  Serve as a formal representative of the IPS service at conferences and other professional events, engaging with commissioners and social workers. This involves effectively communicating the goals, achievements, and impact of the IPS service, fostering collaboration and partnerships, and advocating for the needs of the young people and families we support. Utilise these opportunities to share best practices, gather feedback, and enhance the visibility of the service within the community and among key stakeholders.

  Review multidisciplinary reports and social care assessments, including SEN, and conduct functional assessments of behaviours, risk assessments, and other relevant evaluations. Work collaboratively with the client and other professionals to ensure that the team can carry out meaningful, targeted interventions.

  Act as the Head of Service in their absence to ensure seamless continuity of service operations.

  Offer ongoing supervision, guidance and direct coaching to support team development, enhance skills, and ensure high-quality service delivery through mentorship and real-time feedback.

  Contribute significantly to the recruitment process and ensure that new IPS team members receive comprehensive training to high standards, promoting competent and high-quality service delivery.

  Assist in the daily management of support workers and Assistant Psychologists.

  Help manage the daily allocation of new cases, ensuring consistency and efficiency in scheduling, including rotas and annual leave.

  Actively participate in reviewing and monitoring processes to ensure efficiency within the team.

  Provide fair and balanced feedback and support to staff and family members, while recognising and addressing areas of poor practice and institutionalised culture.

  Ensure that all service delivery is reviewed for each client on a frequent basis.

  Ensure that the service collaborates with the young person or adult and all key individuals in their life, including family, friends, caregivers, and other professionals. Actively involve these stakeholders in assessments, defining targets, implementing interventions, and conducting reviews, ensuring that the clients voice guides all interventions.

  Share insights and learning from the service to benefit other stakeholders by developing case studies and utilising feedback to enhance the effectiveness of the PBS service.

  Ensure that all ABL policies and procedures are clearly understood and effectively implemented by staff, encompassing areas such as behavior support, quality assurance, regulatory frameworks, safeguarding, child protection, criminal records, data protection, HR, and health and safety.

  Ensure all relevant records in relation to the young people we support, and employees are appropriately maintained and up to date and compiled and delivered as required for/to relevant authorities.

  Identify potential issues and take proactive measures to prevent service breakdowns, address complaints, and mitigate various risks by liaising with parents, families, and other professionals.

  Provide on call support and assistance when required.

  Work flexibly and adapt to suit the service need.

  Support the service in promotion and growth objectives

  Duties are not exhaustive and may include any other reasonable responsibilities commensurate with the position.

  Skills & Competencies required:

  Leadership and Management skills

  Strong organisational skill set

  Excellent communication and interpersonal skills

  Problem solving and critical thinking

  Emotional intelligence and resilience

  Job description

  Job responsibilities

  To support the Head of Service in thedevelopment, management and delivery of an efficient and effective Intensive Personalised Support (IPS) service for children / young people and adults who haveenhanced needs and behaviours that some may find challenging, their families and other stakeholders.In the Head of Services absence, you will deputise and administer service delivery.

  This role is responsible for managing the daily operations of the Intensive Personalised Support (IPS) service, with a primary focus on building and strengthening referral pipelines from external stakeholders. The role plays a pivotal part in coordinating a cohesive team to ensure effective intervention delivery. This involves working with individuals from diverse backgrounds, including those with learning disabilities and challenging behaviours. A major emphasis is placed on actively developing and nurturing relationships with external partners to increase referrals, ensuring the service reaches those who need it most. This role is ideal for a passionate, highly organised individual who excels in multitasking and thrives on making a meaningful impact while driving the growth and efficiency of a vital support service.

  Main Duties and responsibilities:

  Oversee the coordination and conversion of incoming referrals to the IPS service, ensuring that children, young people, their families, and professionals receive the highest quality behavioural support in an efficient and organized manner, with families at the centre of all decisions and actions, enabling the client to thrive in a stable home environment.

  Develop and strengthen relationships with external stakeholders, promoting a positive image of our service within local authorities to encourage and secure additional referrals.

  Serve as a formal representative of the IPS service at conferences and other professional events, engaging with commissioners and social workers. This involves effectively communicating the goals, achievements, and impact of the IPS service, fostering collaboration and partnerships, and advocating for the needs of the young people and families we support. Utilise these opportunities to share best practices, gather feedback, and enhance the visibility of the service within the community and among key stakeholders.

  Review multidisciplinary reports and social care assessments, including SEN, and conduct functional assessments of behaviours, risk assessments, and other relevant evaluations. Work collaboratively with the client and other professionals to ensure that the team can carry out meaningful, targeted interventions.

  Act as the Head of Service in their absence to ensure seamless continuity of service operations.

  Offer ongoing supervision, guidance and direct coaching to support team development, enhance skills, and ensure high-quality service delivery through mentorship and real-time feedback.

  Contribute significantly to the recruitment process and ensure that new IPS team members receive comprehensive training to high standards, promoting competent and high-quality service delivery.

  Assist in the daily management of support workers and Assistant Psychologists.

  Help manage the daily allocation of new cases, ensuring consistency and efficiency in scheduling, including rotas and annual leave.

  Actively participate in reviewing and monitoring processes to ensure efficiency within the team.

  Provide fair and balanced feedback and support to staff and family members, while recognising and addressing areas of poor practice and institutionalised culture.

  Ensure that all service delivery is reviewed for each client on a frequent basis.

  Ensure that the service collaborates with the young person or adult and all key individuals in their life, including family, friends, caregivers, and other professionals. Actively involve these stakeholders in assessments, defining targets, implementing interventions, and conducting reviews, ensuring that the clients voice guides all interventions.

  Share insights and learning from the service to benefit other stakeholders by developing case studies and utilising feedback to enhance the effectiveness of the PBS service.

  Ensure that all ABL policies and procedures are clearly understood and effectively implemented by staff, encompassing areas such as behavior support, quality assurance, regulatory frameworks, safeguarding, child protection, criminal records, data protection, HR, and health and safety.

  Ensure all relevant records in relation to the young people we support, and employees are appropriately maintained and up to date and compiled and delivered as required for/to relevant authorities.

  Identify potential issues and take proactive measures to prevent service breakdowns, address complaints, and mitigate various risks by liaising with parents, families, and other professionals.

  Provide on call support and assistance when required.

  Work flexibly and adapt to suit the service need.

  Support the service in promotion and growth objectives

  Duties are not exhaustive and may include any other reasonable responsibilities commensurate with the position.

  Skills & Competencies required:

  Leadership and Management skills

  Strong organisational skill set

  Excellent communication and interpersonal skills

  Problem solving and critical thinking

  Emotional intelligence and resilience

  Person Specification

  Qualifications

  Essential

  • Minimum of 2 years within a managerial / supervisory role.

  Desirable

  • Registered Social Worker
  • Level 5 or above management qualification

  Experience

  Essential

  • Experience of management in an OFSTED / CQC registered environment
  • Understanding of the structures within Health, CCG (Clinical Commissioning Groups), and local authority children's and adults' services.
  • Familiarity with CQC (Care Quality Commission) governance requirements.
  • Experience working within the health and social care sector
  • Well-developed skills in the ability to communicate effectively, orally and in writing, complex, highly technical and/or clinically sensitive information to clients, their families, carers and other professional colleagues.

  Desirable

  • Experience of working with children/YP and their families within a community setting.
  • Ability to operate effectively within safeguarding procedures while delivering services in a therapeutic context.

  Person Specification

  Qualifications

  Essential

  • Minimum of 2 years within a managerial / supervisory role.

  Desirable

  • Registered Social Worker
  • Level 5 or above management qualification

  Experience

  Essential

  • Experience of management in an OFSTED / CQC registered environment
  • Understanding of the structures within Health, CCG (Clinical Commissioning Groups), and local authority children's and adults' services.
  • Familiarity with CQC (Care Quality Commission) governance requirements.
  • Experience working within the health and social care sector
  • Well-developed skills in the ability to communicate effectively, orally and in writing, complex, highly technical and/or clinically sensitive information to clients, their families, carers and other professional colleagues.

  Desirable

  • Experience of working with children/YP and their families within a community setting.
  • Ability to operate effectively within safeguarding procedures while delivering services in a therapeutic context.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  ABL Health Ltd

  Address

  71 Redgate Way

  Farnworth

  Bolton

  BL4 0JL

  
  

  Employer's website

  https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)

  Employer details

  Employer name

  ABL Health Ltd

  Address

  71 Redgate Way

  Farnworth

  Bolton

  BL4 0JL

  
  

  Employer's website

  https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice