• Job Description

  Req#: 20133061

  Date Posted:

  2025-06-04

  Country:

  France

  Location:

  23 RUE DELARIVIERE LEFOULLON, OTIS SIEGE SOCIAL, 92800, France

  At Otis, we move billions of people every day!

  How? Through our talented Team of more than 72,000 employees, who are passionate about what we do and what’s next.

  From our foundation of excellent products (escalators, elevators and moving walkways), to our next chapter of digital transformation, this is a great time to join our Company!

  Role Overview:

  
  We are seeking a highly skilled and experienced SERVICE NOW FUNCTIONAL LEAD (M/F), to join our Human Resources Technology Team.

  This professional can be based in EMEA or LATAM, as he/she will be working remotely.

  This role will be responsible for leading the functional design, implementation, and optimization of ServiceNow HR Service Delivery (HRSD) and related modules across Otis’s global operations.

  The ideal candidate will act as a bridge between stakeholders and technical teams, ensuring that ServiceNow capabilities align with business strategies and deliver measurable value.

  On a typical day you will:

  • Serve as the primary functional lead for ServiceNow HRSD initiatives, including Case and Knowledge Management, Employee Service Center, and Lifecycle Events.

  • Collaborate with stakeholders to gather requirements, define user stories, and translate them into functional specifications.

  • Partner closely with Otis’s Digital Technology team to align on ServiceNow strategy, roadmap, and integration with enterprise platforms.

  • Lead ServiceNow configuration, testing, and deployment efforts in partnership with technical developers and system integrators.

  • Drive continuous improvement by identifying opportunities to enhance platform usability, performance, and adoption within HR.

  • Ensure compliance with Otis’s IT governance, data privacy, and change management policies.

  • Provide functional leadership in ServiceNow upgrades, patching, and new HR module rollouts.

  • Conduct training sessions and create documentation for HR users and support teams.

  • Stay current with ServiceNow HRSD best practices, new features, and industry trends.

  What You Will Need to be Successful:

  • 3+ years of experience working with an HR Technology platform like ServiceNow or Workday, with at least 1 year in a functional lead or business analyst role focused on that technology. Prior functional lead experience with HRSD is a plus.

  • Strong knowledge of ServiceNow HR modules such as Case Management, Knowledge Management, and Employee Center.

  • Proven experience in leading as a functional expert (HRSD experience is a plus)

  • Excellent communication, stakeholder management, and problem-solving skills.

  • Experience in a global enterprise HR environment is a plus.

  What can we offer you?

  • The chance to work for an industry leading company and a global brand.

  • A culture that encourages innovation and appreciates our talent is the key to our success.

  • Competitive compensation package.

  • Growth opportunities in a multinational environment.

  
  Be a part of a global organization that will challenge you!
  
  Apply today to join us and build what’s next!.

  If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

  Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio .

  You may recognize our products in some of the world ’ s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa a nd the Petronas Twin Towers ! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians , all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

  When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge .

  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs .

  Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do . We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here .

  Become a part of the Otis team and help us #Buildwhatsnext!

  Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

  Privacy Policy and Terms:

  Click on this link to read the Policy and Terms

• About the company

  Otis Worldwide Corporation is an American company that develops, manufactures and markets elevators, escalators, moving walkways, and related equipment.

Notice