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Service Process Analyst II
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Job Description
- Req#: R9518
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $98,400
- Opportunity for performance-based bonuses
- Comprehensive total rewards package focused on employee well-being
- Hybrid position offering flexibility with 2-3 days/week in the office
- Engage in impactful process improvement projects that enhance quality and reduce costs
- Work in a supportive environment with a focus on professional development and training
What to Expect (Job Responsibilities):
- Manage multiple medium complexity projects concurrently with limited managerial direction
- Serve as a Subject Matter Expert, ensuring compliance with policies, processes, and training
- Conduct comprehensive data analysis and process mapping to identify inefficiencies
- Create and maintain process documentation, including standard operating procedures
- Collaborate with stakeholders to prioritize and assess service change requests
What is Required (Qualifications):
- High School Diploma is required; Bachelor's degree or equivalent work experience preferred
- Minimum of two (2) years of customer service experience in healthcare payer settings
- Proven ability to translate business requirements into technical specifications
- Strong proficiency with Microsoft products including Word, Excel, and PowerPoint
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Experience with quality or process methodologies (e.g., Six Sigma, LEAN)
- Six Sigma Green Belt and APQC Certification
- Familiarity with NICE CXOne
- Strong interpersonal and critical thinking skills
- Ability to document and maintain system requirements effectively
#Healthcare #ProcessImprovement #HybridWork #CustomerService #CareerGrowthAbout the company
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