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Service Team Coordinator (Remote) (Call Center)
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Job Description
- Req#: R0042459
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Hybrid work model with potential in-office presence as needed
- Comprehensive benefits package offered
- Supportive and collaborative work environment focused on patient care
- Chance to make a positive impact on patient health and satisfaction
What to Expect (Job Responsibilities):
- Handle inbound and outbound customer service calls related to patient scheduling and inquiries
- Respond to patient inquiries following the company's core model for care
- Follow up with patients to ensure service satisfaction and escalate issues as necessary
- Document interactions using web-based technology and maintain accurate records
- Collaborate with team members across departments to enhance customer service experiences
What is Required (Qualifications):
- High school diploma or GED equivalent required
- Minimum of 1 year of customer service experience in a call center or similar fast-paced environment
- Minimum of 1 year experience in a healthcare or medical office environment
- Proficient in Microsoft Office Suite and other required systems
- Spoken and written fluency in English; bilingual abilities in Spanish, Creole, or Vietnamese preferred
How to Stand Out (Preferred Qualifications):
- Experience with web-based customer relationship management systems
- Passion for serving seniors and providing innovative solutions
- Availability to work overtime as needed based on business demands
- Strong organizational and multi-tasking skills
- Ability to operate effectively in a demanding environment
#HealthcareServices #CustomerService #CareerOpportunity #PatientCare #HybridWork
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