• Job Description

  Req#: 24-12345
  
  Job Description:
  
  Responsibilities:
  
  Solution Architecture:
  • Design end-to-end solutions on the ServiceNow platform to meet business requirements and objectives.
  • Develop technical specifications, architecture diagrams, and solution designs for ServiceNow implementations.
  • Define and enforce architectural standards, best practices, and governance policies within the ServiceNow environment.
  Platform Customization and Configuration:
  • Configure and customize the ServiceNow platform to meet specific business needs and workflows.
  • Develop ServiceNow components such as workflows, forms, UI policies, business rules, and integrations.
  • Implement and maintain ServiceNow modules including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
  Integration and Automation:
  • Integrate ServiceNow with other enterprise systems and applications using APIs, web services, and middleware.
  • Design and implement automated workflows and processes to streamline service delivery and improve operational efficiency.
  • Leverage ServiceNow Orchestration and Automation capabilities to automate repetitive tasks and activities.
  Technical Leadership:
  • Provide technical leadership and guidance to project teams and stakeholders throughout the ServiceNow implementation lifecycle.
  • Collaborate with business stakeholders to understand requirements and translate them into technical solutions.
  • Mentor junior team members and share best practices for ServiceNow development and architecture.
  Performance Optimization and Scalability:
  • Identify opportunities to optimize performance, scalability, and reliability of ServiceNow solutions.
  • Conduct performance tuning, load testing, and capacity planning to ensure optimal performance under varying workloads.
  • Implement best practices for ServiceNow instance management, including instance cloning, patching, and upgrades.
  Documentation and Knowledge Sharing:
  • Document technical designs, configurations, and implementation details for ServiceNow solutions.
  • Create and maintain technical documentation, including architecture diagrams, deployment guides, and standard operating procedures.
  • Facilitate knowledge sharing sessions and training workshops to empower end-users and technical staff with ServiceNow expertise.
  Mandatory Requirements:
  • Proven experience in architecting and implementing ServiceNow solutions in enterprise environments.
  • Strong Hands-on Experience in ServiceNow platform capabilities, including ITSM, ITOM, ITBM, Service Portal, and ServiceNow Integration Hub.
  • Strong understanding of IT service management processes, ITIL framework, and industry best practices.
  • Proficiency in JavaScript, XML, HTML, CSS, and other web technologies used in ServiceNow development.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
  
  

• About the company

  We are a team of technical visionaries who joined forces to form a company that would gather the best and brightest talent in the world. The company uses this talent to help other organizations fulfill their technological dreams and goals and make them a reality. Welcome to Cynet Systems Inc. – a premier staffing and recruiting company – a nationally and locally certified diversity firm.

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