• Job Description

  Req#: 25-62225
  
  Position Title: ServiceNow Architect/Tech Lead (Catalog/Knowledge Module)
  Location: Remote
  Duration: 9 months with possible conversion
  
  Position Overview:
  This position will focus on supporting the ServiceNow Request Management (Catalog – Self Service Portal) and Knowledge modules. The ServiceNow Catalog and Knowledge Management (KM) tech lead will demonstrate leadership skills and deliver in areas for the Operational support, process and governance documentation, and technical support of the ServiceNow platform Catalog and KM modules. The role involves creating and maintaining catalog items, self-service portal, managing workflows for requests, ensuring service delivery aligns with SLAs, and often includes reporting and analytics.
  Perform day-to-day administration of the ServiceNow system, including making approved changes to forms, tables, reports, configuration changes and workflows adhering to platform and development standards and processes. Support Program activities providing metrics, reports, configurations within catalog and knowledge and space. Troubleshoot problems, resolve incidents, implement bug fixes, and perform root cause analysis. Assist with upgrade planning, testing, and implementation between development and production instances for Catalog, Knowledge and portal space. This role demands a strong automation and workflow background supporting innovation by working with stakeholders to understand business processes, with the efficiency goal of digitizing and automating legacy processes.
  This role will require a strong knowledge and hands on experience of the IT Service Management Modules and Automation Workflows (This role also requires a strong architectural knowledge of the Service Now platform as well as back-end experience managing and updating UI parameters on self-service Portal.
  
  Must Have Skills: Must have Service Now experience, ITIL Frame work Java Script, XML Scripting, UX Design, ITSM knowledge and experience managing / administrating Service Catalog, Knowledge management modules, and Service Portal. Service Now Certificate is preferred.
  
  Key Responsibilities:
  • Governance and Collaboration: Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions.
  • Project Management: A leader managing multiple projects and work in a fast-paced environment.
  • Development and Configuration: Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards.
  • Integration: Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas.
  • Customization: Customize the ServiceNow platform to meet approved business requirements and optimize user experience.
  • Testing and Support: Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
  • Adaptability: Willingness to adapt to changing business and technical priorities.
  
  Qualifications:
  • Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development.
  • Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation.
  • 7-8 years of IT and Web Development/Front-End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.
  • Bachelor's of Science in Computer Science, Computer Engineering or related field is required.
  • ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred.
  
  EEO:
  “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”
  

• About the company

  Mindlance is one of the largest diversity-owned staffing firms in the US . As a recruitment centric talent acquisition company, Mindlance provides Technology, Engineering, Digital / Creative / Marketing, Clinical Research, Scientific, Finance, Professional and Payroll Management staffing services to Global 1000 companies across the US, Canada and India.

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