• Job Description

  Req#: 5842211003

  Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

  Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

  Overview: The ServiceNow Automation Leader will serve as the subject matter expert in automation technologies and methodologies, leading the design, development, and implementation of strategic automation solutions. This role will play a critical role in driving innovation, fostering collaboration, and ensuring thee successful adoption of automation across the organization.

  Duties and Responsibilities:

  • Drive the strategic vision for business process automation, aligning with organizational goals, industry trends and emerging technologies.
  • Partner with senior leadership, business leads, and key stakeholders to identify automation opportunities, prioritize initiatives, and drive cross-functional alignment.
  • Lead the design, development, and implementation of complex automation solutions, ensuring scalability, reliability, performance, and alignment with organizational standards.
  • Lead change management initiatives, drive user adoption, and ensure the successful implementation, transition, and integration of automated processes across the organization.
  • Monitor, evaluate, and optimize the performance of automation solutions, conducting regular reviews, leveraging data-driven insights, and implementing continuous improvement methodologies to optimize efficiency and effectiveness.
  • Maintain compliance with governance frameworks, standards, and policies to ensure data integrity and adherence to regulatory requirements and Inovalon’s policies, procedures and mission statement.
  • Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
  • Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

  Job Requirements:

  • Minimum of 10 years of related professional experience;
  • Technical experience with ServiceNow (preferably the SPM, CSM and ITAM modules), SQL Server, and APIs.
  • Proven experience in the successful delivery of automation solutions utilizing various toolsets;
  • Strategic thinker with the ability to see the big picture while working with ambiguous and changing business processes;
  • Understanding of workflow-based process logic and proficiency in conceptualizing and converting business process into automated solutions;
  • Ability to learn quickly and independently;
  • Demonstrates a growth mind-set, seeks feedback often and is effective in continuous personal and professional development;
  • Ability to work independently and to carry out tasks to completion following standard accepted practices;
  • Excellent oral and written communication and presentation skills.

  Education:

  • Bachelor’s degree in MIS, Computer Science, Health Information Technology, Data Science or related field preferred
  • PMI certification is a plus.

  Physical Demands and Work Environment:

  • Sedentary work (i.e., sitting for long periods of time);
  • Exerting up to 10 pounds of force occasionally and/or negligible amount of force;
  • Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
  • Subject to inside environmental conditions; and
  • Travel for this position will include less than 5% locally usually for training purposes.

  Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description. If you don’t meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless. Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

  By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve. We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting. We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

  Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

  The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors. It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.

  To review the legal requirements, including all labor law posters, please visit this link

• About the company

  Inovalon is a leading provider of cloud-based platforms empowering data-driven healthcare. At the core of healthcare today is the need to aggregate and analyze large amounts of disparate data, garner meaningful insight from the results, and use these insights to drive material change to outcomes and economics.

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