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ServiceNow Business Analyst & Process Engineer
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Job Description
- Req#: fk0paee
Employer Industry: Technology Consulting
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with occasional travel to client sites and events
- Engage in a dynamic team environment focused on digital transformation
- Involvement in innovative projects utilizing the ServiceNow platform
- Chance to contribute to process improvement and enhance service delivery
What to Expect (Job Responsibilities):
- Collaborate with stakeholders to gather and define business and functional requirements
- Analyze current business processes and identify areas for improvement
- Design, document, and implement optimized workflows on the ServiceNow platform
- Act as a liaison between business units and ServiceNow technical teams
- Conduct testing, training, and support during implementation phases
What is Required (Qualifications):
- Bachelor's degree in Business, Information Technology, or related field
- 3+ years of experience as a Business Analyst or Process Engineer
- 2+ years working with the ServiceNow platform or similar platform, especially ITSM, ITOM, or HRSD modules
- Strong understanding of ITIL frameworks and service management principles
- Excellent analytical, communication, and problem-solving skills
How to Stand Out (Preferred Qualifications):
- Experience with Agile/Scrum methodologies
- ServiceNow Certified System Administrator or other relevant certifications
#TechnologyConsulting #ServiceNow #BusinessAnalyst #ProcessEngineering #RemoteWork
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