We are seeking a detail-oriented and analytical ServiceNow Business Analyst / Tester to support our ServiceNow platform initiatives. The ideal candidate will gather requirements, define user stories, and perform end-to-end testing to ensure high-quality ServiceNow enhancements and integrations.

Key Responsibilities:

• Work with stakeholders to gather, analyze, and document business and functional requirements.

• Translate business needs into detailed user stories and acceptance criteria.

• Write detailed test cases for each requirement to ensure comprehensive test coverage.

• Perform functional, regression, and user acceptance testing (UAT) for ServiceNow requirements across all instances, including production.

• Conduct smoke testing post-production deployment to validate deployed requirements, verify system stability, and confirm that critical functionalities remain operational.

• Validate that configurations and workflows meet business requirements.

• Participate in sprint planning, grooming, and daily standups.

• Collaborate with developers and QA teams to ensure timely delivery and defect resolution.

• Maintain process documentation and support training efforts.

• Identify process improvements and contribute to platform governance.

Qualifications:

• 2+ years of experience as a Business Analyst/QA Tester in ServiceNow environments.

• Strong understanding of ServiceNow modules, including but not limited to ITSM, CMDB, and Service Catalog.

• Hands-on experience with Agile/Scrum methodologies.

• Experience writing test cases, test plans, and executing test cycles.

• Excellent communication and stakeholder management skills.

• ITIL/ServiceNow certification is a plus.