Credence Management Solutions

ServiceNow Developer

Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 8106


      Credence Management Solutions, LLC (Credence) is seeking a ServiceNow Engineer who will assist in the technical solution and development / implementation of ServiceNow modules, including a major re-platforming effort of legacy applications to the ServiceNow platform. As a ServiceNow Engineer, you will deliver products and services defined throughout the life cycle of the project and resolve post-production deficiencies. You will also, manage and participate in designing and developing Now Intelligence analytics, ServiceNow Predictive Intelligence Reports, ServiceNow Workflow, Business Rules, Dashboards, Script Includes, Notifications, Integration, Content Management System (CMS), and ITSM Modules, including Incident Events, Problem Management, Change Management, Knowledge Management Database / Known Error Database (KMDB / KEDB), Request Management, Service Catalog, Asset Management, Configuration Management Database (CMDB), Human Resources Service Management (HRSM), and other ServiceNow modules, as required.

      Responsibilities include, but are not limited to the duties listed below

      • Requirements elicitation, design, development, testing, training, and implementation support
      • Managing the ServiceNow solution design, development, testing, and go-live support
      • Transitioning legacy platforms to ServiceNow
      • Creating and managing ServiceNow Reports and Dashboards
      • Creating and developing Predictive analytics and enable better business decisions
      • Understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
      • Working with project resources to define sustainment governance and processes as part of operational transition
      • Providing insight and expertise into the ServiceNow platform capabilities and roadmap
      • Working with technical subject matter experts (SMEs) to identify and refine data requirements
      • Working closely with the ServiceNow technical team to convert requirements into design and migration steps
      • Working with customer SME’s and senior leadership to ensure systems requirements are met
      • Ability to maintain and develop scoped applications
      • Create and maintain notifications, workflow, SLAs, ACLs
      • Develop and modify ServiceNow workflow, forms, lists, UI compoments
      • Experience with external data import, transform maps, fix scripts
      • Proficient with business rules, client script, ui policies, ui actions, script includes, flow designer, notifications
      • Develop and maintain reports, dashboards, interactive filters, scheduled tasks

      Education, Requirements and Qualifications

      • Minimum US Citizen with the ability to obtain a Secret clearance
      • Bachelor’s Degree in Computer Science, IT or related field
      • Good problem solver and out of the box thinker
      • Familiarity with systems integration utilizing web services and other web-based technologies
      • Experience as a Business Analyst / Architect for development and implementation projects
      • Experience performing ServiceNow analysis, architecture, and application development or similar responsibility
      • Hands-on experience with ServiceNow components, such as Predictive Intelligence, Change Management, Service Catalog, Incident Management, Problem Management, Release Management, CMDB, Knowledge Management, Self-Service Portal, etc.
      • Experience in developing Analytics reports and dashboards
      • Experience in using the AI/ML feature of Now Intelligence to build predictive analytics
      • Experience in building machine learning (ML) models based on the business outcomes
      • Experience in performing and advising on change management
      • Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production
      • Proficient in JavaScript, HTML, CSS, XML
      • Experience in building custom applications in ServiceNow by defining data tables and user interface based on business logic
      • Experience in customer application development and integration on ServiceNow platform, including UI development with web technologies, such as DOM and HTML
      • Experience with relational databases, such as MySQL and Oracle
      • Experience in creating widgets, record producers, variables, variable sets
      • Good understanding of ACLs
      • Experience in technical writing for requirements, design, testing, training, and project management documents

      Working Conditions and Physical Requirements

      Travel to Vienna, VA or DLA HQ (Ft Belvoir or Lorton) may be needed.

  • About the company

      We support mission-critical programs for the US Government and believe in one measure of success-yours.