• Job Description

  Req#: R-36734

  Location:

  4910 Tiedeman Road, Brooklyn Ohio

  Job Summary
  ServiceNow Engineer who participate in the designing, developing, and supporting of ServiceNow solutions. Ideal candidate will have strong problem-solving skills, and ability to collaborate across departments and lines of business.
  
  Essential Functions

  • Design, configure, and implement ServiceNow modules and workflows, including both out-of-box and custom-built applications.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions.
  • Develop and maintain integrations between ServiceNow and other enterprise systems.
  • Ensure compliance with best practices for coding, testing, and deployment.
  • Troubleshoot and resolve technical issues related to ServiceNow applications.
  • Create and maintain comprehensive documentation for all changes and configurations.
  • Participate in Agile development processes.
  • Support upgrades patches and new releases of the ServiceNow Platform

  
  Education

  • Bachelor's Degree (preferred)

  • OR equivalent experience (required)

  
  Skills

  • Basic Understanding of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
  • Working Knowledge of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
  • Basic Understanding of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
  • Basic Understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
  • Basic Understanding of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
  • Working Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.
  • Basic Understanding of availability management; ability to utilize strategies and tools to ensure the timely availability of business data and applications.
  • Working Knowledge of agile methodologies and the agile development lifecycle; ability to utilize formal agile methodologies, disciplines, practices and techniques for the delivery of new and enhanced applications.
  • Basic Understanding of Information Technology (IT) systems; ability to utilize a variety of system tools, guarantee service availability, and ensure optimal IT system performance.
  • Working Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.
  • Basic Understanding of emerging technologies; ability to design, apply and evaluate new information technologies for business environments.

  
  Core Competencies

  • All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

  
  Physical Demands

  • General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

  
  Work Location Category

  • Hybrid (2+ days)

  COMPENSATION AND BENEFITS

  This position is eligible to earn a base salary in the range of $61,000.00 - $94,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

  Please click here for a list of benefits for which this position is eligible.

  Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

  Job Posting Expiration Date: 01/14/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

  Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

  
  

  # LI-Remote

• About the company

  KeyBank, the primary subsidiary of KeyCorp, is a regional bank headquartered in Cleveland and is the only major bank based in Cleveland. KeyBank is 25th on the list of largest banks in the United States. Key's customer base spans retail, small business, corporate, and investment clients.

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